Frances Wise Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Service officer for the Peak Smart Centre contact centre. This role covered handling inbound calls for all aspects of DHS requirements. The Peak Smart Centre, was created to have all skills and be able to handle any type of enquiry. This team also was fastracked to help with Cyclone Debbie compensations.

Brisbane, Australia

• Complete projects on time, on budget and with conscious change management strategies deployed.• Reporting to the senior leadership team.• Oversee and develop a team which includes 41 local, 15 regional and 25 OSC team members.• Focus on budget targets ensuring alignment with company requirements and achievement of EBIT expectations.• Continuous mentoring to create a well balanced team.• Implement/Deliver/Source new technologies and strategies to benefit the business.• Increase engagement and commitment from the team.• Efficiently ensure that all print and on line production requirements are met.

Brisbane, Australia

Objectives achieved in this position:• Build strong relationships with Regional General Managers of community newspapers and print sites.• Development and direction of 53 Pre-press staff.• Successfully implement team approach with 30 regional staff scattered through Queensland and Northern NSW.• Develop strategies to streamline workflows and implement major change into the organisation.• Deliver consistent and reliable metrics to measure staff activity and performance.• Lead role in the Health and Safety operations of the building doing HSR training in November 2012.• Develop key contacts with third parties to create opportunities to increase revenue.• Develop change management processes and communications to all affected parties.• Initiated on-line team and workflows to enable more flexibility to the business.

Hamilton, Queensland