• Create high quality reporting in Power BI that drives business for an employee training organization• Manage reporting requests for 15+ stakeholders, elicit requirements, direct report planning and scoping to transform reporting needs into a solution• Construct data models to combine and manipulate data from multiple sources including SQL Server databases, Analysis Services databases, Web APIs, Sharepoint folders, and Excel files• Write SQL queries, M/Power Query code, and DAX to populate data tables and create measures• Craft rich visualizations to help stakeholders interpret and understand their data• Manage Power BI Service Workspace by creating dashboards, managing permissions, and mitigating privacy concerns• Lead informal knowledge sharing sessions on Power BI monthly updates• Create report tracking documentation to easily access key information about reports• Develop relationships with stakeholders through personalized attention to their current needs and past requests

• Provided program support to internal and external customers for SaaS subscriptions by handling support requests, posting program updates, strategizing process improvements, escalating engineering requests, writing documentation• Triaged requests and find appropriate range of creating messaging that addresses the broad customer audience and crafting individualized responses• Collaborated closely with 1-2 team members to balance workload while pursuing individual projects• Reported on weekly, monthly, and quarterly business outcomes to show customer volume and the impact of our team’s contributions, process improvements, and program limitations• Identified patterns in support mail and research potential program issues to catch bugs and program deficiencies early, and develop up-to-date support messages

• Addressed requests from stakeholders regarding training reports in Excel and SSRS reports• Managed evolving caseload, prioritizing requests and maintaining communication during the process, and handle an average of 107 cases/month (last quarter)• Analyzed reporting issues in source tables and identify when an escalation is appropriate• Balanced delivering ready-made customized reports and guiding stakeholders to become familiar with available report resources to make changes themselves• Developed relationships with stakeholders through personalized attention to their current needs and past requests• Skills acquired: Microsoft Dynamics CRM, SQL Server Management Studio, Visual Studio

• Coordinated food services for clients with a focus on efficiency and customer service• Maintained client information in database Provide Enterprise, exporting data to Excel for analysis and monthly reports• Managed grocery pick-up center and facilitated service with 200-300 clients from diverse backgrounds while resolving unpredictable complications and conflict• Communicated (verbally and in writing) with clients and colleagues to establish best care options and satisfy contract stipulations• Evaluated volunteer applications (including background checks), communicated opportunities for trainings, and provided onboarding for warehouse volunteers• Promoted monthly community meal resulting in increased attendance and drawing a wider range of clients, staff, and volunteers• Engaged the public in the agency’s mission through administration of weekly food drives, working with volunteers and achieving collection goals through highlighting sales