Bilingual Customer Contact Center Manager - oversee the recruitment and development of highly qualified and professional bankers.

CPG - direct to retailer fulfillment center. Oversaw LTL logistics and international shipping

www.monogramonline.com. monogram at homeManaged a complex annual operating budget, recruited and hired Brand Ambassadors, directed employee training and development, and educated Brand Ambassadors on social selling strategies to build top-performing teams. Conducted employee evaluations, delegated assignments, and ensured projects were completed in a prompt manner. Implemented continuous improvement strategies including the optimization on of third-party vendor performance by using scorecards.Directed an IT initiative to interface with partners through EDI, resulting in the elimination on of delays.Developed KPIs to measure customer service and sales, resulting in an increase in customer experience, satisfaction, and retention.Managed marketing strategies, press releases, and PR to ensure the corporate image was upheld across the entire marketing lifecycle.Forged and oversaw partnership with Groupon/Amazon/Overstock/Wayfair/Walmart/Fingerhut, driving revenue.Project-managed Monogram at Home's MLM/Direct sales by designing a Magento core interactive website and recruiting the first 100 Brand Ambassadors.

3rd party Tertiary Collections - 950M portfolio of tertiary collections. Oversaw Corporate relationships of regional accounts. Regional division collected 400M - with 80 agents; 6 direct report managers, 1 onsite trainer/facilitator.

Negotiated with PhD + C Suite (Pharmaceutical Companies) Executives all required changes in order to initiate clinical trials and protect human subjects. Analyzed clinical research procedures to ensure clinical research participants maintained optimum health and recommended necessary improvements.Negotiated changes required to take a clinical trial to initiation to guarantee compliance with federal/global guidelines, HIPAA, and FDA regulations.

Clinical Trial Patient/Human Subject Recruiting Division - Call Center Division. Consolidated division ensuring that all 6 sites had sufficient trial participants. Advanced knowledge of social media marketing in order to locate participants with rare conditions in each region. Centralized multiple call centers, devised and executed Standard Operating Procedures (SOPs).

Credit and Collections Management TeamCollections Management Team