Frances Rorimpandey Email & Phone Number

Jakarta, Indonesia

Indonesia

Manado, North Sulawesi, Indonesia

- Delivering exceptional guest experience in hotel main restaurant by taking order, delivering food, and managing all guest requests.- Provide friendly customer service with hospitality service and made customers comfortable to meet their satisfaction.- Arrange table and chair layout.- Manage the POS system and entered 50+ orders per hour with zero errors.- Handling VIP guest from several companies.- Receive and record guest reservation by calls and chat and assign tables.- Being in charge in Bar and Lounge to make orders such as cocktail and mocktail.- Taking guest order properly.- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.- Memorized over 70+ different menu items and helped guide guests to their ideal dining experience.- Handling guest complain and resolve the issues.

Phuket, Thailand

- Acknowledge guest by welcoming them with warm greet.- Prepared Breakfast, Lunch, and Dinner per shift.- Handling 200+ guest per day from several countries.- Maintained the area section to keep it need by clean up tables and pick up empty dishes.- Serving the food to the guest according to their order and double-checking every guest needs.- Up selling food and drinks on the premises.- Delivering orders to room by room service orders.- Receive and record guest reservation by calls.- Able to operate POS system- Handling guest complain