Frances Bacon Email & Phone Number

Radnor Township, Pennsylvania, Us

Radnor Township, Pennsylvania, Us

Hanover, Md, Us

Worked on multiple projects simultaneously including Hill-Rom Nurse Call Navi Care system implementation and upgrade of multiple locations, Centrak implementation, Syngo Via , Epic technical architect for large net new construction projects and print server upgrade - duties included coordinating with vendor project managers, executive sponsors, operational departments lead, clinical liaisons and IT staff at multiple hospital locations to ensure project tasks and goal are met, suggest and implement corrective action plans to mitigate impact to project schedules and overall business objectives. Monitored and track project goals and milestones utilizing project management skills, by communicating effectively the project status and action plans for multiple, concurrent projects by utilizing internal project management software tools and methodologies. Collaborated with internal and external functional and technical groups/resources required to achieve job objectives. Project assessments to determine if a project request can move forward as a project, what resources, budget needs can be met as well as the requirement need from all departments involved. Epic technical resource for multiple projects such as telephony/rover, print server migration and printer upgrade project. Worked closely with Epic Leadership, IT Leadership, PMO, project analysts, consultants and team members to ensure all testing tasks were completed within scope and on-time Epic technical subject matter expert. Duties included resolving technical issues, utilization of Altiris to install necessary applications, resolving and escalating Xerox, HP and zebra printer issues, status boards, document and bar code scanners and all Epic print class mapping issues. G0-live technical lead.

Hanover, Md, Us

EPIC Technical Consultant • • Worked closely with Project Leadership, IT Leadership, project analysts, consultants and team members to ensure all testing tasks are clearly defined and completed within scope and on-time • Contributed to development of projects to keep in alignment with the organization’s strategic plans and objectives.• Worked closely with project managers, technical leads and product owners to ensure the deployment/HDR/TDR/WDR project is being executed as planned• Provided creative and functional solutions to deployment issues• Developed the module for the Hardware Dress Rehearsal (HDR) process in preparation of west side Go-Live• Created training/procedure/ process documents for Hardware Dress Rehearsal• Managed the tracking and validation of testing for over 12,000 devices (including peripherals) .• Managed 30+ support staff• Utilized EPIC Hyperspace tracking tool with use of EPIC security administration• Ensured migration strategies, communication and documentation are in place to sunset legacy applications• Reporting and metrics weekly• Created documentation for Go live support

EPIC Technical Coordinator/ TDR project manager• Established Current and EPIC future state hardware needs for 15,000 devices (including peripherals)• Developed the module for the Technical Dress Rehearsal (TDR) process in preparation of 2 wave Go-Lives working closely EPIC TC, Project Leadership, IT Leadership, project analysts, consultants and team members to ensure new workflow, system builds are fully functional and ensure scope was clearly defined and completed on-time.• Assisted in tracking and managing EPIC deployment.• Utilized EPIC Hyperspace tracking tool with use of EPIC security administration• Technical dress rehearsal scheduling and ran the TDR command center for tester support• TDR issue troubleshooting and escalation• Epic print class mapping for all application in hyperspace and text for LOM • LWS record creation for workstations• Applied EPIC templates to generic SER accounts for testing based on application test script needs• Managed 6 teams and leads and 30 plus support staff • Defined owners of testing areas and created testing script for all Epic Application• Created training/procedure/ process documents for technical dress rehearsal • Go- Live Command Center EPIC Technical Lead and EPIC Printer swat lead both waves • Obtained Department/unit sign off for print mapping• Achieved 100% pass rate for TDR• Daily data analysis and statistics by importing and exporting data for cleaning, transforming, validating or modeling data with the purpose of understanding or making conclusions from the data for decision making purposes.

GO Live Command Center EPIC Printer swat lead and EPIC Technical LeadResponsible for the operational logistics of all EPIC hardware testingStrategize system deployment, implementation, support, and quality assurance for each of St. Luke’s facilities (inpatient and HOD)Align the testing efforts of the systems groups with the strategic goals of the enterprise.Managed 7 Team Leads and their 30+ support staffWorked closely with EPIC Project Leadership, IT Leadership, project analysts, consultants and team members to ensure all testing tasks are clearly defined and completed within scope and on-time.Created and monitored a Device Tracking data source, an Issues Log, and an Escalation Process. Integrated Epic testing timelines and milestones into the overall project plan. Scheduling leads, testers, departments, conference rooms, and supportive resources Identified testing devices: printers, scanners, bar code scanners, etc. Developed a Testing Process, testing tools (Epic-provided test scripts, test script tracker, follow up plan for escalating major testing delays/issues and process to document, fix, and resolve issues to help teams categorize, prioritize, and assign owners to the issues identified and track fixesDefined owners of testing areas and edited test scripts for Clin Doc, Orders, Stork, ASAP, ADT, Stork, Radiant, Beaker, HIM ,Optime, and CadenceDefined the methodology used to test, fix, and re-test throughout testing rounds Designed./Defined service now queue(ticket system) to track issues during testingProvided data analysis and statistics by importing and exporting data for cleaning, transforming, validating or modeling data with the purpose of understanding or making conclusions from the data for decision making purposesDaily data analysis and statistics by importing and exporting data for cleaning, transforming, validating or modeling data with the purpose of understanding or making conclusions from the data for decision making purposes.

Tampa, Fl, Us

Leading the EPIC Command Center staffing and support of Lehigh Valley Health Network’s (LVHN) technical implementation of EPIC’s Electronic Health Record (EMR) Ambulatory and Inpatient System. Managed the tracking and validation of testing for over 15,000 devices (including peripherals) during their EPIC Technical Dress Rehearsal (TDR) process in preparation of Go-Live; working closely with application, hardware deployment, and testing teams to ensure new workflow and system builds are fully functional. Liaison between EPIC Project leadership and Technical teams. Apprise leadership of potential issues and assist in determining possible solutions or process improvements.Persistent contributions to the development and implementation of the technical dress rehearsal project plans for Epic Inpatient modulesWeekly presentation of project status and risks to project stake holdersDefined owners of testing areas and edited test scripts for Clin Doc, Orders, Stork, ASAP, ADT, Stork, Radiant, Optime, Cadence and Ambulatory.Gathered requirements and analyzed the data to identify project scope Managed technical resources assigned to the EPIC implementation Ensured compliance of regulations and policiesProvided data analysis and statistics by importing and exporting data for cleaning, transforming, validating or modeling data with the purpose of understanding or making conclusions from the data for decision making purposes. Organized, designed views and developed relational databases for collecting data and statistical reporting Utilized Microsoft CRM/Xrm system to create and assign issues for resolutionEPIC GO live Support

Allentown, Pa, Us

• Weekly financial reports• Database updating • Assigned clients to proper Attorney• Processed payments/closed out credit machines• Provided technical assistance to office staff when needed • Created, managed and updated files

Allentown, Pa, Us

• Managed & created events on database and created training materials for database • Managed Client relations• Prepared reports and financial data • Managed and created excel spreadsheets • Maintenance and repair of office personnel PC and Laptops • Organized and maintained files and records• Planned and scheduled meetings and appointments :managed calendars and travel arrangements• Managed projects and conducted research• Preparing and editing correspondence, reports, and presentations• Making travel and guest arrangements• Updating of Websites

• Created a structured process to provide support to over 10,000 members • Maintained and enforced confidentially • Ability to interpret and incorporate laws and regulations • Assisted membership in obtaining and appealing Heart and lung/Workman’s Compensation act 632/534 benefits • Provided guidance and assistance regarding human resources/departmental procedures, FMLA and PEBTF medical &dental coverage• Created, managed and maintained working case records• Carried out comprehensive relations with PA Department of Corrections Human Resources/provided suitable negotiations and settlements • Handled scheduling and arrangements for H&L arbitrations hearings • Created and manage docket database for tracking of H&L claims • Assisted in structuring and developing training seminars for personnel in regards to H&L act 632/534 procedures policies • Preparing legal documents for hearings • Monthly status reports to executives

Provided support to ExecutivesCreated newsletter articles, emails, memos, directives and policies Research and development Created and maintained files, schedule appointments, making travel arrangements, preparing correspondence and managed date book Updated databasescreated reports to keep my supervisor updated all recent changes Created and managed MS Access database to track all calls Dictation and proof reading Copy, scan, fax, and file documents

Assisting IT Director Key in planning upgrades of all system hard ware and software Structured and developed new business ideas and innovations Created and managed multiple Access Databases Scanning and creating PDF Document Provided help desk support and customer service within a Microsoft Windows environment including MS Office suite 2003,2007/email/laptop/desktop and printer installations, configurations, troubleshooting, Provided staff support and training Assistance with office personnel mobile devices such as PDA, Blackberries Provided staff support and training

• Structured and developed new benefit program • Received and processed all claims according to program guideline • Controlled budget expenses for program • Biweekly financial reports• Calculate and determine eligibility / Denials and appeals • Distributed checks • Created and maintained database to track claims and payments • Written and verbal communications

Network auditing and monitoring Account management through Active Directory Network Troubleshooting Troubleshooting permissions Security analysis and implementation Upgrading and re-imaging student and staff computers Created and managed an Access Database of inventory Resolved and escalated help desk emails in a timely and friendly manner Managed computer hardware and enforced computer use policy

Managed operations of 2 Jewlery Kiosks. Created database to track and manage merchandise/inventory, ordering and daily and weekly sales and activities reports. Responsible for every phase day-to-day store operations.Established sales goals, managed budgets and devised sales forecasts.Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.Responsible for personnel management, merchandise selection and presentation and store operations.Worked with Owners to ensure merchandise changes aligned with sales patterns.Managed staff of 6 at two locationsCustomer service and sales

Denver, Colorado, Us

•Float managed several stores in our district to restructure and optimize business utilizing corporate standards policies and procedures•Handled merchandising, inventory control, ordering, cash control•Directed sales floor activities, assist customers and address customer concerns•Inspire sales staff to develop and implement special promotions and events•Assisted Store managers in the controlling shrinkage, wages, cash control and store expenditure•Opening and closing of store, End of day reports•Managing and updating stores P.O.S system•Hiring, interviewing and training of new personnel