Francesc Martí

Francesc Martí Email and Phone Number

Head of Customer Division - Honda Motor Europe - Iberia @ Honda Motor Europe Ltd
berks, west berkshire, united kingdom
Francesc Martí's Location
Greater Barcelona Metropolitan Area, Spain
Francesc Martí's Contact Details

Francesc Martí work email

Francesc Martí personal email

About Francesc Martí

I am working to achieve the best experience for the customer. My desire is to work in an environment oriented to achieve high level of customer satisfaction by selling them top quality products and services enhancing their loyalty to the brand. I am a strong team player with excellent networking and relationship building skills. I am used to work with tight deadlines and changing environments. I have good organisational capabilities and I have managed teams from 5 to 12 people in the last 15 years, with responsability over more than a 150 Iberian dealers.I have a strong record of sustained achievement in a commercial environment but also technical. I am a straight talking person with an open and honest approach. I speak Spanish, Catalan, English and Italian.

Francesc Martí's Current Company Details
Honda Motor Europe Ltd

Honda Motor Europe Ltd

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Head of Customer Division - Honda Motor Europe - Iberia
berks, west berkshire, united kingdom
Website:
honda.co.uk
Employees:
2575
Francesc Martí Work Experience Details
  • Honda Motor Europe Ltd
    Head Of Customer Division - Honda Motor Europe, Iberia
    Honda Motor Europe Ltd Apr 2024 - Present
    Barcelona, Catalonia, Spain
    Director de la División de Postventa en España y Portugal para las áreas de Automóvil y Motocicletas.
  • Honda Motor Europe Ltd
    Sales Department Manager - Automobile Division Spain
    Honda Motor Europe Ltd Jul 2021 - Apr 2024
    Barcelona, Cataluña, España
    Director de ventas de automóviles para España.
  • Honda Motor Europe Ltd
    Manager - Aftersales Field Operations Iberia
    Honda Motor Europe Ltd May 2017 - Jun 2021
    Barcelona Area, Spain
    Responsible of all car and motorcycle field operations for After sales Division for Iberia. I have responsibility over 12 district managers and 160 dealers.Mission: design, develop and apply after sales business strategy, following and ensuring the correct appliance of defined policies in the dealer network, leading a team of District Managers.
  • Honda Motor Europe Ltd
    Honda After Sales Process Implementation Manager
    Honda Motor Europe Ltd May 2015 - Apr 2017
    London, United Kingdom
    Managing the implementation of the Honda after sales operational standards in Europe for both Car and Motorcycle business units. I was responsible of the District Managers training to achieve the implementation of these standards across the Honda dealer network. This role was a two year expat position in Honda European HQ under a leadership development programme.
  • Honda Motor Europe Ltd
    Aftersales Commercial Operations Section Manager For Honda Cars In Iberia
    Honda Motor Europe Ltd Jan 2014 - Apr 2015
    Barcelona Area, Spain
    Managing the field and commercial operations of the Car After-sales department for Iberia.Main activities: Manage the regional managers and the parts and accessories back office. Business plan and budget definition, dealers targets setting, commercial policy definition, marketing plan, KPI team leader and suppliers’ negotiation and follow up. Main achievements: Parts and accessories sales and profit targets achieved for Spain and Portugal in 2014, launch of KPI methodology for dealer… Show more Managing the field and commercial operations of the Car After-sales department for Iberia.Main activities: Manage the regional managers and the parts and accessories back office. Business plan and budget definition, dealers targets setting, commercial policy definition, marketing plan, KPI team leader and suppliers’ negotiation and follow up. Main achievements: Parts and accessories sales and profit targets achieved for Spain and Portugal in 2014, launch of KPI methodology for dealer prioritisation, new oil supplier appointment with the highest penetration of all Honda branches in Europe and new commercial policy implemented in 2015 for Iberia.Responsibility over 5 regional managers and 100 dealers. Show less
  • Honda Motor Europe Ltd
    Technical Department Section Manager
    Honda Motor Europe Ltd Jun 2007 - Dec 2013
    Barcelona Area, Spain
    Resp. of the technical department within Aftersales of Honda Automotive in Spain. Main areas: Quality, Homologations, Warranty and Technical Assistance and Training to Dealers. Managing a team of 7.
  • Fiat Group Automobiles Spain
    Parts & Service Commercial Manager
    Fiat Group Automobiles Spain Apr 2004 - May 2007
    -Parts & Service Commercial Manager of Fiat Auto España (Fiat, Alfa Romeo, Lancia and Fiat Light Commercial Vehicles brands). Managing a team of 11 Area Managers and 143 dealers plus other 250 service points.-Parts & Service Area Manager (Fiat Auto España). 14 dealers and 50 service points of eastern Spain-Brand Specialist (Fiat Auto España)
  • Fiat
    Engineer
    Fiat Apr 2003 - Mar 2004
    Engineer at FIAT Auto Powertrain Integration in Italy (Mirafiori Factory).
  • Iveco
    Quality Engineer
    Iveco Jun 2001 - Mar 2003
    Quality Engineer at NEF Plant in Turin (ITALY) (IVECO, Case New Holland and Cummins joint venture to produce engines)

Francesc Martí Skills

Automotive Vehicles Negotiation Team Leadership Management Warranty Quality Management Customer Satisfaction Aftersales Automotive Engineering Extended Warranty Homologation Customer Service Customer Retention Automotive Parts Microsoft Office Organisational Skills Organization Environmental Compliance Spare Parts Loyalty Programs Commercial Management

Francesc Martí Education Details

Frequently Asked Questions about Francesc Martí

What company does Francesc Martí work for?

Francesc Martí works for Honda Motor Europe Ltd

What is Francesc Martí's role at the current company?

Francesc Martí's current role is Head of Customer Division - Honda Motor Europe - Iberia.

What is Francesc Martí's email address?

Francesc Martí's email address is ki****@****ail.com

What schools did Francesc Martí attend?

Francesc Martí attended Kungliga Tekniska Högskolan, Universitat Politècnica De Catalunya.

What skills is Francesc Martí known for?

Francesc Martí has skills like Automotive, Vehicles, Negotiation, Team Leadership, Management, Warranty, Quality Management, Customer Satisfaction, Aftersales, Automotive Engineering, Extended Warranty, Homologation.

Who are Francesc Martí's colleagues?

Francesc Martí's colleagues are Garth Netherton, Emanuela Sani, Hans Andersson, Ganga Varakumar, Ross Murdoch, Kenneth Cape, Kenny Goudie.

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