Francesca Aceto Email & Phone Number

Berlin, De

Berlin, Germany

Berlin Area, Germany

Berlin Area, Germany

Berlin Area, Germany

• Coordinate agenda, travel and appointments with clients; deal with suppliers; plan shows & fairs• Assist design, development and production processes of jewelry pieces; deal with logistics• Work on the creation of catalogues and listings on the official website; supervisewebsite’s products information and upload new products according to offer and deadlines

Milan Area, Italy

• Managed directors’/company’s agenda & travel; answered and filtered phone calls from customers• Organized events/auctions; oversaw telephone bidding; created attendees lists; scouted for venues and coordinated caterings• Liaised with clients/suppliers; issued payments and invoices; dealt with collection issues• Ensured continuous improvement within internal processes and quality control systems; supervised website’s products information and uploaded new products according to offer and deadlines• Liaised with process teams (web developers) to implement procedure improvements, making sure that quality standards are clearly set up and are communicated within the company• Reported results and project updates to senior management• Created catalogues and listings on the official website; coordinated creation of offlinematerial – brochures, pamphlets, catalogues

• Made arrangements for tours, including but not limited to tourist attractions, transport, accommodation, and car rentals • Provided inputs/recommendations on destinations and packages to tourists; created personalized vacation packages for customers • Made hotel and restaurant visits to improve accuracy on the information held by the travel agency such as cleanliness, range of services/facilities so that it can appropriately make recommendations to its clients • Gathered accurate and up to date fees from hotels and various tourist attractions • Attended to clients’ queries made both on the phone and via the Internet • Handled the continuous flow of literature from tour operators, resorts, hotels, airlines and other suppliers; coordinated the development of catalogues • Arranged glass windows by posting special packages and offers; ran errands or chores assigned by supervisor