Francesca Aidala Email & Phone Number

Uae

Training crew in security procedures, SOPs and how to deal with unruly/disruptive customers on board; Specialized in restraint techniques.

Emirati Arabi Uniti

Safeguarding on board safety and security of customers and crew; dealing with unruly/disruptive customers; trained on SOPs, emergency procedures and equipment available; knowledge of station information via manual and documentation; managing and leading a multicultural team ( leading by example); delivering company high standard in flight service; embody corporate values; problem solving skills; teamwork;

Rome, Latium, Italy

customer service, management of customer enquiry, problem solving.Addetto Lost and Found.Addetto di Scalo, Corso sulla sicurezza “Dangerous Goods”

Rome, Latium, Italy

chek in agent, customer service, management of customer enquiry, problem solving.Passengers boarding procedures,Addetto di Scalo, Corso sulla sicurezza “Dangerous Goods”

Rome, Lazio, Italy

Sales promotion, Customer service,Client advisor

Hospitality, Attended

Hospitality Learning Experience

Avsec Crisis Management Course, Security, Attendance

Avsec Basic Course, Security, Certified

Dangerous goods, explosives , IED, ICAO and Conventions, security legislations, Airport layouts.

National Avsec Instructor Course, Aviation/Airway Management And Operations, Certified Instructor

Train The Trainer Course, Certified Security Trainer

Avsec Management & Risk Assessment, Aviation/Airway Management And Operations, Certified

Cargo & Mail Security Course, Aviation/Airway Management And Operations, Certified

Level 5, Corporate Risk And Crisis Management, Attendance

Level 5, Award In Planning And Management Of Major Event, Security, Attendance

Level 4, Award In Foundations Of Security And Risk Management, Certified

Activities and Societies: ISRM Coronavirus Campfires, Mr David Rubens

How To Detect Deception, Read Body Language And Conduct Effective Interviews, Behavioral Sciences, Attendance

Microsoft Office Advanced, Computer Management And Training Center

Activities and Societies: Excel, Word and Power Point advanced

Diploma In Aviation, Aviation Security Management

Hr Recruitment And Enrolment, Mba In Human Resources, A+

First Aid

Activities and Societies: corso di primo soccorso

Laurea Specialistica, Traduzione Tecnico Scientifica

Activities and Societies: Tirocinante presso The University of California in Rome 2009/2010 Ottima conoscenza del computer ECDL 2005.

Laurea Triennale, Mediazione Linguistica

Leadership Program, Leadeship, Certified

Emotional Intelligence, Critical Thinking, Leadership Style, Healthy Mind Mix, Managing Change