Francesca Akano Email & Phone Number

London, England, United Kingdom

· Organise the London & South East region’s ‘ONE Awards’ event, to recognise and celebrate the work of volunteers. · Create content for and manage the London & South East region’s Facebook, Instagram, and X social media accounts, and website.· Main point of contact for regional enquiries via phone, email, and social media. Establish processes with customer and volunteer experience at the heart and monitor effectiveness of delivery.· Develop a strong relationship with the Regional Management Board and volunteers to improve and grow netball activity within the region.· Manage office administrative systems and communication with all staff, to ensure the smooth running of the regional office.· Support England Netball regional and national events, such as international test series and Netball Super League matches.· Take, write, and distribute London and South East Regional meeting minutes and annual general meeting minutes. · Produce reports that include summaries of regional activities, data of profit, expenditure, participation statistics, and more.

Provide high quality support to all victims and witnesses of crime referred to the organisation. Create support plans for clients whose needs have been deemed to be complex, and empower them to cope and recover from the impact of crime experienced. Collaborate with clients to assess their needs and best determine what their support needs are. Assist with facilitating appointments, referrals, and signposting clients to other organisations to provide support, where appropriate.Provide advocacy and support in for clients who are witnesses in court. Organise pre-trial visits to courts and make any necessary special measures arrangements for them.

London Area, United Kingdom

Responsible for completing various administrative duties required to maintain the smooth and efficient operation of the genetics service’s activities. More specifically, I shared the responsibility of sending out laboratory results, uploading documents to patient information management systems, documentation of incoming reports and all aspects of data entry. Additionally, I handled telephone and email queries, from patients, clinicians, and consultants.As part of my team, I helped to ensure that patient information from request forms for genetic samples entered into information management systems is accurate and complete, using Trust and NHS information systems, and contact referring clinicians where required.For this role, it was critical that I paid attention to detail at all times and am aware of what I was doing. It was essential to maintain patient confidentiality and privacy to adhere to GDPR policies.

London, England, United Kingdom

I assisted customers with a warm and professional attitude to answer their general enquiries and complaints regarding online orders, instore experiences, and events. I completed general administration duties relating to the department, such as handling email correspondence and conducting telephone calls. Within this role I used a few operating systems to monitor customer orders, stock, and relevant financial information. Additionally, Microsoft Office applications were also used on a daily basis. Occasionally, it was necessary to assist with the packing and dispatching of customers' orders.

I worked with young people with special needs, and from diverse and challenging backgrounds. I taught GCSE History, Functional Skills English, and Physical Education. I learnt to be adaptable and flexible because I worked with students with complex needs; from ASD, ADHD, and Psychosis (to name a few). I helped students earn OCN Functional Skills qualifications and earn college placements. Additionally, I had to complete a lot of administrative tasks: lesson planning, academic reports, behavioural reports, records of parental contact, etc.

London, United Kingdom

Within this role I processed and filed paperwork, in preparation for family court proceedings. It was my duty to maintain communication between parties involved in the cases: From applicants/solicitors to court clerks, and the designated judge(s). I prided myself on knowing what different application forms pertained to, so, I could provide better customer service to individuals over the phone and at reception.

Jacksonville, Florida Area

Oversaw the daily operations of the radio station.Worked with a team to ensure our station was promoted on social media and within the community.Assisted with teaching a semester long communications practicum class to help students create their own shows that were aired every week.

Oversaw student assistants who worked in the games room and the fitness center.Completed hourly rounds of the building to ensure facilities were clean and helped people if necessary. Arranged room set ups for meetings and events.Carried out administrative tasks for staff members in the Student Affairs department.

Jacksonville, Florida Area

Facilitated the adjustment of new students to the Jacksonville University community.Assisted with all events for incoming students.Be knowledgeable about the university and assist students, families and guests during their time on campus.

Jacksonville, Florida Area

Supervised the work of all executive council offers.Served as the communication liaison between the chapter and the Regional staff and International Headquarters.Ensured chapter, department officer and committee goals and objectives were set and achieved.Oversaw day to day chapter operations and maintained good communication with the University and other organisations on campus.

Served as a member of the executive council.Coordinated our annual chapter assessment for International Headquarters.Served as the chapter president in case of the absence of the chapter president.Worked with the chapter advisor to conduct the elections process.Arranged visits for international and regional representatives.Oversaw six chairwomen positions, such as recording secretary, risk management chairwoman, parliamentarian.

Serve as a member of the administrative department within the chapter.Handle all minor disciplinary matters.Administer the attendance policy.Annually revise the standing rules and bylaws and update them as necessary.

Jacksonville, Florida Area

Managed a university residence hall floor of 20 undergraduate students. Organised monthly activities and meetings for residents and conducted room drop-ins to discuss events, the community and concerns to ensure that students were kept up-to-date on all pertinent information.Enforced university and residential life rules and regulations resulting in a safe and enjoyable living environment.