Francesca Amicucci Email & Phone Number

Hopkinsville, Kentucky, United States

601 College St, Clarksville, Tn 37044

• Provide professional and reliable first point of contact to faculty, staff, and student callers requesting computing and networking assistance.• Keep detailed notes and records of every call and every contact made when assisting users.• Provide phone support in the areas of e-mail, standard desktop applications (Windows, Mac OS, Office), and access to campus resources (i.e., AP Mail, AP One Stop, and D2L).• Solve problems over the telephone whenever possible and gather accurate information to pass along to other staff members when solving problems over the phone is not possible.• Work with permanent staff members within the Office of Information Technology to resolve more complex problems.• Troubleshoot over the phone printer and network connectivity issues reported by callers.• Enter data-–catalog the location, make, and model of computers and other peripheral devices in the University inventory.• Provide remote assistance via Bomgar to end users. • Provide assistance, guidance, and orient new student technicians.

601 College Street, Clarksville, Tn 37044

• Provide professional and reliable first-point of contact to faculty, staff, and student callers requesting computing and networking assistance.• Keep detailed notes and records of every call and every contact made when assisting users.• Provide to users phone support in the areas of e-mail, standard desktop applications (Windows, Mac OS, Office), and access to campus resources (i.e., AP Mail, AP One Stop, and D2L).• Solve problems over the telephone whenever possible and gather accurate information to pass along to other staff members when solving problems over the phone is not possible.• Work with permanent staff members within the Office of Information Technology to resolve more complex problems.• Troubleshoot over the phone printer and network connectivity issues reported by callers.• Enter data-–catalog the location, make, and model of all computers and other peripheral devices in the University inventory.

Clarksville, Tennessee Area

• Manage incoming Computer Science interns from Austin Peay State University• Design, modify, develop, test and implement software using HTML5, CSS, JavaScript, PHP, and SQL• Define the scope of the project in collaboration with senior management, Chief Clinical Director, Dr Dodson• Create a work plan for the interns which identifies and sequences the activities needed to successfully complete the project • Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project • Evaluate the interns’ progress and create a midterm and final report for the interns’ professor(s)• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards• Evaluate the outcomes of the project as established during each project phase

Clarksville, Tennessee Area

• Designed and created forms for user input using SQL queries• Assisted in the administration and development of tasks requested by APSU staff• Edited and updated HTML code for the APSU website using OmniUpdate

Bachelor'S Degree, Computer Information Technology, Magna Cum Laude Gpa: 3.76/4.0

Internet and Web Technology Concentration

Bachelor'S Degree, Computer Information Systems, Magna Cum Laude Gpa: 3.76/4.0

Systems Development Concentration

Associate Of Applied Science, Medical Office Management/Administration, Summa Cum Laude Gpa: 3.9/4.0

Medical Office Concentration