Francesca Benedetti

Francesca Benedetti Email and Phone Number

KYC and Merchant Data Maintenance Coordinator @ American Express
Rome, IT
Francesca Benedetti's Location
Rome, Latium, Italy, Italy
About Francesca Benedetti

Francesca Benedetti is a KYC and Merchant Data Maintenance Coordinator at American Express.

Francesca Benedetti's Current Company Details
American Express

American Express

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KYC and Merchant Data Maintenance Coordinator
Rome, IT
Employees:
79797
Francesca Benedetti Work Experience Details
  • American Express
    Kyc And Merchant Data Maintenance Coordinator
    American Express
    Rome, It
  • American Express
    Coordinator Financial & Dispute Italy Merchant Team
    American Express Jun 2022 - Present
    Roma, Lazio, Italia
    I do support colleagues, Leader and Manager in the daily work and in case of escalations. I manage dispute cases and financial issues of italy merchants. My aim is always to increase customer satisfaction and team engagement, as well as being a point of reference for my team. In addition to this, I perform training for the Front office and Back office activities regarding merchant services procedures and tools.
  • American Express
    Premium Merchant Services Analyst
    American Express Jul 2019 - Jun 2022
    Roma
    Managing a portfolio of Premium Merchants in Italy, caring of their operational servicing and assistance.Being the backup of the Client Manager for every operational issue related to maintenance, financial and dispute.Also managing a portfolio of Premium Merchants set in a Multicurrency platform, from their first application for card acceptance, managing maintenance and every kind of support even about financial and dispute issues; with interactions with the Client Managers.
  • American Express
    Financial & Disputes Analyst
    American Express Jan 2017 - Jul 2019
    Roma
  • American Express
    New Accounts Small Business Analyst
    American Express Sep 2015 - Dec 2016
    Roma
  • American Express
    Financial & Disputes Analyst
    American Express Sep 2013 - Sep 2015
    Roma
    Give support to Italian Merchants managing maintenance and updating of their data and giving them online technical support and payment processing information. Furthermore we do manage every kind of financial issue and dispute cases about Italian Merchants.
  • American Express
    Merchant Customer Care
    American Express Sep 2011 - Sep 2013
    Roma, Lazio, Italia
    Telephone Merchants Customer Care, Services and Assistance.Give support to Italian Merchants, managing maintenance and updating of their data and giving them online technical support and payment processing information. We do take conversations with customers according the Relationship Care criteria, aiming to an excellent customer experience

Frequently Asked Questions about Francesca Benedetti

What company does Francesca Benedetti work for?

Francesca Benedetti works for American Express

What is Francesca Benedetti's role at the current company?

Francesca Benedetti's current role is KYC and Merchant Data Maintenance Coordinator.

Who are Francesca Benedetti's colleagues?

Francesca Benedetti's colleagues are Martin Martinez, Kimberly Glassman, Mansi Gupta, Sunil Tulsi, Oliver Charles, Elisabeth Roy, Leena Monga.

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