I do support colleagues, Leader and Manager in the daily work and in case of escalations. I manage dispute cases and financial issues of italy merchants. My aim is always to increase customer satisfaction and team engagement, as well as being a point of reference for my team. In addition to this, I perform training for the Front office and Back office activities regarding merchant services procedures and tools.

Managing a portfolio of Premium Merchants in Italy, caring of their operational servicing and assistance.Being the backup of the Client Manager for every operational issue related to maintenance, financial and dispute.Also managing a portfolio of Premium Merchants set in a Multicurrency platform, from their first application for card acceptance, managing maintenance and every kind of support even about financial and dispute issues; with interactions with the Client Managers.

Give support to Italian Merchants managing maintenance and updating of their data and giving them online technical support and payment processing information. Furthermore we do manage every kind of financial issue and dispute cases about Italian Merchants.

Telephone Merchants Customer Care, Services and Assistance.Give support to Italian Merchants, managing maintenance and updating of their data and giving them online technical support and payment processing information. We do take conversations with customers according the Relationship Care criteria, aiming to an excellent customer experience