Francesca Boldini Email & Phone Number

Rome, It

Roma

Roma

Pmo & Portfolio Management

Roma, Italia

Roma, Italia

As Project Controller in operating expenditure area: - Works closely with the internal project management team to verify the progress and completion of a project in order to meet budgetary and deadline goals;- Identifies plan deviations and recommend corrective actions to meet project compliance;- Supervises invoices and billing processes giving support to Suppliers;- Generates progress reports addressing all aspects of project development and completion, create annual project budgets and forecasts;- Oversees the financial health of the project by analyzing profit/loss and budgeting.As Contract Manager : negotiation, contract administration, contract management (creation and supervising contract execution).As It Asset Manager:- accountability for the life-cycle management of information technology assets (hardware and software);- works with all departments that are involved in the procurement, deployment, management and expense reporting of IT assets;- Manages the operations of the IT procurement and inventory management function.- Manages the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for the it assets.

Roma, Italia

Managing and supervising the service desk operation and ensuring the adequate support to end users for effective resolution of their issues.Monitoring and coordination of service desk functions.Ensuring that standards and processes are followed to provide efficient customer service and meet requirements.Developing and revising operating procedures in accordance with customer policies and needs.Managing and implementing staff training procedures.Attending to relationship with IT Manager.Acting as an escalation point for all requests and incidents when critical or disputable calls are received.Developing strategies for service improvement.Producing statistics and management reports.

Rome

At Ferrovie dello Stato SpA:staff management (training and administrative), management assistant, IT asset manager, teaching courses.

Rome

Supplying information, sales promotion, estabilishing relationships, handling complaint, customer caring.

Rome

At the Department of Education:data administration and data managing, planning and organizing Office Automation courses,carryng out teaching assignments.

Certificate In Advanced English

Education record

Diploma di maturità scientifica

Itil V3 Foundation