Francesca Borquez Email & Phone Number

Sarnia, On, Ca

Ontario, Canada

- Building strong relationships to create return customers- Delivering exceptional customer service during and after the sale- Creating a well rounded purchase including protection and charge- Passionately engaging in monthly coaching discussions with supervisors- Applying your eye for detail to housekeeping and detailing duties in store- Acting as a brand ambassador within your community- Consistently following the Tepperman’s directional selling strategy- Be an active participant in developing a positive store culture- Maintaining the company business standards related to your role

Sarnia

Sales Expectations• Promotes sales of the cosmetic products; provide information on new or existing products and services; demonstrations• Maximizes sales and awareness of promotional programs• Identifies customers’ needs and sells through demonstration and education• Provides superior customer service and consultative services demonstrations• Promotes sales through encouraging customers to participate in the PC Optimum program• Ensures prestige and derm brands are tracked and that daily targets are achieved• Seeks out development such as through workshop/education sessions to ensure product knowledge is current• Introduces and promotes Assisted Selling to customersCustomer Service• Promote a positive environment for customers and coworkers• Provides superior customer service, consultations, demonstrations (ie: make-up applications, skin care consultations, and fragrance demonstrations)• Builds customer loyalty through follow up and repeat business• Resolves customer complaints within guidelines• Uses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales. • These tools include but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope, Assisted Selling and eClienteling through iPad, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc.• Actively uses eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics• Actively promote and book appointments for in-Store events

Ontario, Canada

Responsible for the day-to-day organization and operation of the After School ProgramEnsure the provision of caring, stimulating and inclusive environment for the children and youth attending the programFacilitate a variety of physical activities aimed at engaging students in fun, recreational and life-long learning objectives Plan, coordinate and provide a healthy snack to all participants within the program guidelines accommodating all dietary restrictions Liaise sensitively with parents on matters concerning their children while maintaining confidentially Supervise children attending the program and promote safety and respect amongst all participants Responsible for completing and sub monthly reports

Sarnia

Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiencesBuilds customer loyalty by converting customer relationship marketing and customer capture Maintains awareness of all sales, promotions and applicable ringing proceduresDisplays general product knowledge of all categoriesUnderstands and adheres to brand standardsMaintains an awareness of loss prevention by fostering a culture of honesty and friendliness in a professional manner

London, Canada Area

Ensuring clients are in a comfortable environment Working on set goals with the clients Providing relief for families of the clientCommunicating with the parent(s) of the client on a regular basis

• Provided customer with exceptional experience in a fast-paced environment• Worked seamlessly with a large team of staff in designated areas• Organized food for the public• Achieved cleanliness standards in areas occupied

• Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet• Run food from the kitchen to banquet hall on demand• Serve plated dinners to guest and respond to request for beverages, appetizers and other needs• Communicate with banquet supervisor, event organizers and other servers• Assist with inventory, food storage and other closeout tasks

Bachelor Of Arts (Ba), Sociology

I am expanding my knowledge of sociological issues and its' affects on groups such as individuals, families, and children

Community Services And Liberal Studies, Social Service Worker

I have a deep understanding of social justice and anti-oppression principles. I possess a comprehensive set of human service skills which.