Francesca C. Email & Phone Number

Singapore

Making magic happen while working with multiple stake holders for south east asia

Singapore

-Joined a leading Australian HRIS SaaS provider as the first hire in Singapore's professional services department.-Developed and implemented a successful strategy for Singapore's entire professional services experience.-Ensuring the delivery of implementation strategy during Singapore launch.-Creating training materials such as webinars and Zendesk articles to facilitate client self-implementation of payroll systems within the product platform.-Provided product feedback and User Acceptance Testing (UAT) assistance as an on-loan resource to the product team, for the development of a Singapore market product

Singapore

Worked in Darwin team under Mercer Marsh Benefits-Managed implementation of global benefits platform Darwin for multiple MNCs, focused on corporate insurance and pensions.-Oversaw stakeholder management, project scope, schedules, and change requests. -Led the development of product solutions based on clients' business needs and organizational strategy.-Supervised internal configuration resources and delivery, including performing system configurations, conducting user acceptance testing, and ensuring proper documentation. -Collaborated with PMO to optimize best practices and process assets using project software management tools like JIRA.

Singapore

-Led multi-country product support for new UI/UX for ESS payroll product and acted as lead consultant for new product roll-out with 2 developers.-Managed country-level projects across SEA and coordinated with internal stakeholders for timely delivery.-Translated client's business requirements into operational solutions and managed stakeholder expectations to address process/system constraints.-Conducted end-to-end UAT in project implementation and provided payroll advisory for common practices in Singapore.-Set up Singapore payroll for new clients, guided them to meet go-live dates, and implemented Singapore and Korea Payroll HRIS exchange.-Drafted Business Requirement documentation for legislative Singapore changes and studied bank file specifications for timely bank disbursement.-20 Payroll projects, 12 leave projects, 3 benefit projects. Coverage of 9 (APAC + India) countries implemented.

Bachelor Of Business (Management), Business

Diploma Multimedia And Infocomm Technology, Information Technology

Certificate, Payroll Administration (Singapore)

59th intake- Certificate in Payroll Administration

Data Analytics Bootcamp, Information Technology

Tableau, SQL, Excel. Developing a capstone project to solve a real-world big data problem in the fintech industry