Francesca Conidi Email & Phone Number

Dublin, Ie

Santa Barbara, Ca, Us

Consulting and Transformation ServicesQAD Precision (Precision Software), a division of QAD Inc., provides industry-leading global trade management, transportation execution and multi carrier shipping software solutions from a single, integrated platform.

San Francisco, California, Us

Managed the EMEA team of project managers and implementation consultants. Team based in Ireland and UK. Transformed the team working model and redefined our internal standard operating procedures to be ready for the scale-up of the business in a SaaS context. Formed a truly global team in close collaboration with my US counterpart. PS Operations: defined and automated reports to monitor services bookings, backlog and billings. Team capacity planning and resource allocation responsibility. Redesigned the opportunity to cash process in collaboration with IT and Finance.Project management: redesign of project plan templates, tools, processes and the overall implementation framework for customer projects. Project execution oversight for new customer technical onboarding projects as well post go-live projects in the region. Tracking and reporting of the region’s portfolio to C-level executives.Customer Success team support for high profile customer engagements; escalation point for client services delivery.Pre-sales activities: RFP questionnaires support, presentations of Implementation framework and approach to prospects, Implementation Statement of Work ownership and scope validation, demos support.Product team support through design brainstorming sessions, feedback sessions and even hands-on product configuration activities.

San Francisco, California, Us

MOVE Guides and Polaris Global Mobility have come together under a new identity - Topia. Read our blog to see how we help companies and employees work everywhere! www.topia.com/blog/welcome-to-topia

Working for the growing European office of US headquartered Polaris Global Mobility my roles and activities are broad and interesting.Promoted to Director level in December 2017.As Account Manager (from Jan 2015) my goal is to have happy and satisfied Polaris clients building and maintaining a long and mutually beneficial business relationship.• Account Management activities (client point of contact, business review meetings, new feature presentations, escalation management, training sessions, cross-sell and up-sell opportunities identification, pricing and billing)• Participation to Global Mobility networking events and conferences (Europe).As Senior Business Analyst and Manager (from Jan 2015) my daily activities include• People management (team of Business Analysts);• Implementation management from kick-off meeting to go-live for new clients:• Business requirements gathering for product customization and new implementations (including interface definition for inter-system integration projects);• Producing business requirements documentation with effort and costs details;• Following up with the client change request and project approvals;• Working closely with the project managers to ensure the client work is planned and scheduled across Development, QA, Business Analyst and IT teams.• Coordination of customization and software update (as well product release upgrades) deployment activities, including Release Notes preparation and cross-team meetings;• Software configuration via web-based UI, Microsoft Visio, Excel and Word;• Troubleshooting of issues escalated by the Support team and fixing of configuration bugs.

Having joined this lively and promising Internet start-up in their early days, my activities have been:o Market Research to provide the investors, the CEO and the COO with an overview of the possible competitors landscape, product evolution in similar markets, companies and products review, digital advertising, online privacy.o Technical Research to support the CTO and the development team.o Product requirements gathering and definition, using JIRA as project management and progress tracking tool (Agile methodologies applied when appropriate).o Vendor analysis to identify suitable 3rd party service partners (such as web analytics tools, mass-payment solutions, white label browser extensions and third party software)o Product performance analysis and Success metrics using Webtrends as Web analytics tool.o Management and coordination of the test process, including scheduling external testers for Web & Mobile (iOS, Android) front-end testing activities (functional tests, end user feedback surveys).

Market analysis to identify new opportunities for a fast growing start-up in the internet industry.

Madrid , Es

OSS Product Customization & Solutions Engineer at Nokia Siemens Networks.Activities: o Participation in customers' meeting, acting as a link between the Sale Team's objectives and the Customer's needs in order to clarify project requirements and, where possible, to give a first feasibility estimation (e.g. what is already available and what requires additional work).o Collaboration with R&D Team, monitoring their activity and giving direction as necessary to ensure that customer requests are addressed.o Product and Solution Acceptance Support through demos to customers, acceptance test cases definition, on-site acceptance test execution, customer documentation, periodical call conferences.o Customer Support through trouble shooting, problem solving, defect reporting, change management, solution delivery with high attention to customer SLA.Products: NetAct systems and solutions to build multi-vendor and multi-technology NMS, customized sw interfaces for specific customers.

Milano, It

Product Support Engineer for Network Management Systems for 2G Mobile Network offered worldwide by Siemens company to Mobile Operators.Activities: testing and requirements definition, product acceptance support, after-sales technical support, test case definition and documentation preparation.Products: Siemens OTS (O&M Tool Set), customer specific software interface between Siemens OTS and customer specific Planning Tools for configuration purposes.

Geneva, Switzerland, Ch

Stage at the Advanced System Technologies (ST Microelectronics Srl) in Agrate Brianza (Mi). Development of algorithms for detection and decoding in MIMO-systems (Multiple-Input-Multiple-Output) in the context of WLANs (Wireless Local Area Network).

Advanced Diploma In Project Management, Project Management

91/100, Electrical And Telecommunications Engineering

Telecommunication Engineering

Education record

Education record