Luxury sleeper train that connects London with Scotland

• relayed passengers and cabin crew in a professional and personable manner and made sure passengers were safe and satisfied• welcomed passengers during the boarding process, checked tickets, and helped them find seats; assisted with stowing carry-on luggage.• educated passengers on procedures, maintained safe conditions in the cabin and helped passengers when necessary.• provided customer service in the form of answering questions, serving food and beverage, and handing out magazines.• demonstrated expertise in responding to passenger medical emergencies and administering First Aid and CPR• proficient in maintaining order when dealing with passengers complaints while sustaining professionalism

• carry out excellent customer service, helping visitors to choose the right product for theirrequirements • training new members of staff

• delivery of the "Education for Sustainable Development (ESD) programme" in local Primary Schools • organizing the storage and the shipping of material for projects in East Africa• management and coordination of Training Courses for asylum seekers and refugees• promoting and coordinating fundraising events and meetings• monitoring local financial procedures for funding new projects• recruitment of new volunteers

• develop educational activities addressed to the children of the "slum area" such as English classes for children• assisting in the preparation and implementation of projects and events to promote integration and peace

• support for educators in the daily management of homes, care and education of guests• implementation of training laboratories for the purpose of social inclusion of users (unaccompanied foreign minors, asylum seekers, refugees)• design and development of the Italian course for foreigners at the centre• assistance in legal and health services: care of relations with the embassies and municipality • registration to national services and management of relations with the health and social care staff

• develop marketing, communication and fundraising strategies• management of the website and social media • volunteer coordination

• welcome customers• conduct problem solving