West Program Manager
CurrentRegional Oversight: Oversee program operations in 11 states and 3 territories. The West region of the program is the most active compared to other regions. (Washington, Idaho, Oregon, California, Nevada, Utah, Colorado, Arizona, New Mexico, Alaska, Hawai'i, Guam, Northern Mariana Islands, and American Samoa).Communication: Respond to inquiries from parents, participants, advisors/mentors, school faculty, congressional offices, partnering organizations, press outlets, and board members… Show more Regional Oversight: Oversee program operations in 11 states and 3 territories. The West region of the program is the most active compared to other regions. (Washington, Idaho, Oregon, California, Nevada, Utah, Colorado, Arizona, New Mexico, Alaska, Hawai'i, Guam, Northern Mariana Islands, and American Samoa).Communication: Respond to inquiries from parents, participants, advisors/mentors, school faculty, congressional offices, partnering organizations, press outlets, and board members. Detail program requirements, guidelines, and the submission process.Submission Review: Conduct thorough reviews of award submissions daily to ensure compliance with program requirements and guidelines. Identify missing elements in submissions and effectively communicate required edits to applicants. Collaborate with applicants to ensure successful award approvals.Congressional Recognition Facilitation: Notify congressional offices of monthly award earners, answer questions, and distribute medals for presentations.Workshops: Lead monthly webinars to inform stakeholders about the program.Database Management: Update the database to accurately reflect registrations, award statuses, and participant information.Event Planning and Execution: work across teams to plan, organize, and execute logistics for annual events such as Gold Medal Summit, Educational Leadership Summit, Senate Cookie Party, Delegation Lunches. Excelled in stakeholder communication, working with vendors, app management, schedule management, on-site/day-of execution and post-event analysis. Partnership Coordination: Collaborate with program partners to ensure seamless cooperation.ProjectsChatbot Implementation: Developed a chatbot to reduce inbox volume and provide quicker response times for stakeholders.Webpage Creation: Created webpages to address commonly asked questions, serving as resources for stakeholders. Show less