Francesca D'Angelo Email and Phone Number

• Recruited and managed all volunteers for two offices with a census over 70• Maintained volunteer files in compliance with Medicare regulations• Complied with the 5% volunteer hours per Medicare regulation• Provided education to the community about the We Honor Veterans program• Performed ceremonies for Veterans in the communities• Pre-Bereavement and Bereavement visits for clients and families• Maintained a bereavement program that included: mailings, memorial services, support groups and individual counseling

Manage twenty (20) clinicians to ensure skilled staffing needs are met• Work closely with case managers in hospitals and SNF• Counsel families on the intake process and guide them throughCommunicate with clients to ensure they are happy with services Receive and process referrals for skilled services Participate in weekly marketing meetings to review data

Maintain a budget of approximately $1K a month. Manage 6 (six) employees including an Associate Director and Recreation Associates. Create monthly schedules in conjunction with budget and payroll. Lead team and ensure quality programming by providing education and support, e.g. running recreation programming such as horseshoe formation, resident engagement and state regulations. Monitor department business plan goals and present monthly data on the recreation attendance of the residents in facility. Execute monthly Quality Improvement (QI) projects along with reports, e.g. dining room cleanliness, dietary requests, and transport of residents by nurses. Schedule delay cost, typically between 15 and 30 minutes of time. Organize a monthly recreation calendar and newsletter for a 120-bed resident facility; meet state guidelines for physical, spiritual, creative and psychosocial needs. Work with MDS 3.0 for initial assessments and care plans pertaining to mandated state regulation documentation. Created and implemented forms for needs assessment.

Managed all social service related concerns, e.g. care via nursing, missing items and poor service by nursing with the residents and / or family members. Counseled family members on transitions from rehab to nursing home, such as, denial of sickness and need for in-care as well tensions among family members. Eased tensions and increased acceptance through family counseling sessions, e.g. talk therapy and transition strategies. Oversaw the critical process of housing transfers and discharges, averaging nearly 10, monthly. Ensured readiness of nursing care, medical equipment, transportation and housing upon discharge to ensure safety and sustainability of life. Led and organized resident and family care conferences, nearly five (5) weekly. Included cohesive family meetings with the team of RN unit managers, recreation director and social services. Prepared and evaluated 3-5 MDS 3.0 documentation, which included a BIMS and Mood assessment on all new residents, every 90 days. Acted as interim Director of Recreation, during Leave; managed the daily schedule, created recreation calendars and guided staff for three (3) months.

Oversaw and worked closely with Alzheimer's, dementia and elderly patients. Planned and conducted recreation activities for a 60-bed unit. Enhanced and developed weekly and monthly unit recreation calendars uniquely suited for residents and met psychosocial, creative, cognitive and spiritual needs. Excelled in managing patients with various illnesses and behavioral issues, included refusal to leave room by integrating into social settings and reducing unwanted behaviors by targeting specific recreation needs such as music therapy. Attended weekly care conferences for individual resident and offered ideas for recreation participation. Prepared MDS 2.0 assessments on time for state regulated documentation.