Francesca Diaz Email & Phone Number

Miami, Florida, United States

Technical Product Manager at RiskRecon, a Mastercard Company- Collaborate with product managers, UX designers, and tech leads to define features for the privacy and cybersecurity products that provide companies insights into their public-facing data risks- Direct iterative feature development and launch of MVP for new data privacy risk management product- Inform leadership of cross-functional or technical risks that may prevent successful delivery- Write technical feature specifications from business requirements- Identify and prioritize feature-level customer issues through collaboration with internal teams- Monitor feature development and remove product blockers for engineering team

Miami-Fort Lauderdale Area

- Defined product vision and roadmap to deliver privacy compliance capabilities to customers- Built relationships and managed scalability with cross-functional teams through communication of product strategy- Drove organizational and customer readiness activities for new product releases including analytics and customer support- Created business documentation, conducted user research, and served as subject matter expert for customer-facing Privacy Management product

Miami-Fort Lauderdale Area

- Delivered compliance capabilities to customers through product, allowing them to create data subject access and data minimization requests pertaining to global data privacy laws such as GDPR, CPRA, etc.- Worked with product manager on functional requirements, use cases, and roadmap planning- Prioritized backlog and created user stories for team of 14 off-site and on-site engineers, ensuring there is a thorough understanding of acceptance criteria needed for development process- Collaborated with 20 integrated product teams to reduce platform processing time- Managed escalation of production issues to internal stakeholders and resolution with customers

Miami-Fort Lauderdale Area

- Performed critical testing and prioritized key defects leading up to new privacy product launch- Established new escalation process to ensure business continuity and customer satisfaction- Collaborated with business analysts and engineers to deliver quality software and continuously improve the development process - Performed functional branch testing and communicated user story issues to engineering team - Created Grafana dashboards & Slack alerts for monitoring UI testing metrics

Greater New York City Area

- Managed 4 direct reports via prioritization of team projects and coordination of day-to-day responsibilities- Monitored delivery of programmatic campaigns (up to $500k budget) through targeting, pacing, and optimizations - Led development of workflow process documentation and best practices to yield optimal revenue- Managed production of revenue reports and ad hoc metric reports with data analyst- Conducted troubleshooting of technical issues during campaign lifecycle- Assisted in creation of pre-sales proposals and post-sales presentations

New York, Ny

- Coordinated communication of releases with developers, QA, and stakeholders each sprint- Worked closely with client product owners and development team to analyze test results and proactively resolve any testing or release issues- Executed and maintained test scripts, cases, and scenarios from high-level user stories and requirements- Developed best practices and built documentation utilized for project delivery with internal team- Evaluated testing processes and led QA team to meet milestone deadlines for building automation framework- Led deployment activities via change sets, Jenkins builds, and manual deployment methods

Greater New York City Area

- Tested functionality for launch of 30 under 30 list, article page redesign, new ad units, Wordpress updates, and new content editing tools- Analyzed requirements or acceptance criteria on Jira tickets and conferred with product owners to develop best functional testing methods- Worked with engineers and product managers to drive improvements in website functionality- Escalated concerns, issues, and risks to the appropriate stakeholders in order to meet project deadlines and ensure quality of website production

New York, Ny

- Worked with development to design, write, execute, and maintain end-to-end, acceptance, regression tests for various components- Determined when components met acceptable quality criteria and standards, tracked components through Jira, and advised on release to production- Monitored, investigated, and identified problems with production components, processes, and data; helped development, diagnose and test fixes

New York, Ny

Bachelor'S Degree, Computer Science

Activities and Societies: Delta Phi Epsilon - Active Member, Canes Outdoors (CORPs) - President, The Rathskeller - Employee

High School

Activities and Societies: Canoe Paddling - Varsity, Kayaking - JV, Basketball - JV, Video Department - Technical Assistant, Carnival.