Acting as the first point of contact for customer inquiries, providing knowledgeable and empathetic support via email, phone, and chat.Guiding customers through product recommendations tailored to their needs, ensuring satisfaction with their purchase decisions.Resolving customer issues efficiently and effectively, always striving for positive outcomes.Collaborating with cross-functional teams, including marketing and operations, to improve the overall customer experience.Maintaining an in-depth understanding of Avocado's eco-conscious products and sustainability values to communicate them authentically.

Consistently exceeded monthly or quarterly sales goals by 25%, achieving top performance within the team.Played a key role in retaining 90% of customers by building strong relationships and providing exceptional service.Worked closely with marketing and operations teams to optimize sales strategies and improve customer onboarding processes.Suggested and implemented new CRM workflows or sales techniques that improved efficiency and reduced response times.Trained and mentored new sales team members, improving onboarding efficiency and boosting team performance.Helped shape a customer-first approach that enhanced client satisfaction and loyalty.

Identify and develop long-term relationships with a variety of large beauty influencers. Liaise between clients and internal teams to ensure successful distribution of company benefits. Guide influencers through on boarding process through social media, email, and screen-share meetings. Deliver exceptional and individualized client service on a day-to-day basis.

Cold-call hundreds of potential clients daily. Pitch the platform, explain company vision, and offer a wide array of benefits. Assist users through onboarding process. Manage multiple accounts with large news stations throughout the country. Assist news directors with platform and communicate several times daily through phone and email.

Perform cold calls, pitch news stories to producer, answer phones, assist reporter in filming news stories, write copy.