Francesca Facchi, Phd Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Built and led a global team responsible for the Digital By Design employee onboarding function (operations management, onboarding technology and enablement), and tasked with offering a global experience addressing regional needs and supporting headcount hyper growth.• Successfully expanded team service portfolio including: new hire support, start date management, onboarding technology, communication strategy, onboarding consulting and enablement services, process optimization.• Worked… Show more • Built and led a global team responsible for the Digital By Design employee onboarding function (operations management, onboarding technology and enablement), and tasked with offering a global experience addressing regional needs and supporting headcount hyper growth.• Successfully expanded team service portfolio including: new hire support, start date management, onboarding technology, communication strategy, onboarding consulting and enablement services, process optimization.• Worked cross-functionally with Recruitment, Recruitment coordination, IT Logistics, Talent Tech, onboarding program managers, Merch. Show less

Toronto, Ontario, Canada

• Developing scalable operations strategies and leading their implementation for current and new learning services (blended programs, open enrollment certificates) with a global approach.• Leading the learning operations team.• Managing eLearning and certificate departments, and overseeing the CCIP certification: operations, budget, vendors management, selection and piloting of new technologies and tools.• Working cross-functionally with IT, Marketing and Sales teams

Toronto, Ontario, Canada

• Managing all eLearning projects (up to 10,000 users per project), from careful needs assessment to development, prototyping/piloting, to program implementation, evaluation and client support.• Ensuring eLearning offer quality by testing eLearning courses on clients’ LMSs, CCDI’s LMS, SCORM Cloud and Rustici Content Controller, supervising survey data collection processes and analyzing clients survey data, and creating aggregated reports.• Working cross-functionally with ITSM to manage… Show more • Managing all eLearning projects (up to 10,000 users per project), from careful needs assessment to development, prototyping/piloting, to program implementation, evaluation and client support.• Ensuring eLearning offer quality by testing eLearning courses on clients’ LMSs, CCDI’s LMS, SCORM Cloud and Rustici Content Controller, supervising survey data collection processes and analyzing clients survey data, and creating aggregated reports.• Working cross-functionally with ITSM to manage CCDI LMS, online training, CCIP exam administration.• When switching from in-person training to digital learning in spring 2020, implementing an online training platform and process standardization, training team members in session set up and moderation, developing online interactive learning activities.• Managing the CCIP certification, including improving and standardizing operation processes, governance, promotional strategies, and vendor management.• Developing training materials and tailoring standard courses to clients’ needs and virtual setting. Show less

Toronto, Canada Area

• Managed eLearning clients projects on CCDI’s and clients’ Learning Management Systems, including eLearning customization with Adobe Captivate 2017 and vendors’ relationship. Delivered eLearning modules to 20,000+ users in 1 year, and implemented eLearning licenses software to protect company IP.• Managed the certification, from exam administration vendor management to cross-functional collaboration with IT and marketing, to customer support for candidates.• Created certified candidate… Show more • Managed eLearning clients projects on CCDI’s and clients’ Learning Management Systems, including eLearning customization with Adobe Captivate 2017 and vendors’ relationship. Delivered eLearning modules to 20,000+ users in 1 year, and implemented eLearning licenses software to protect company IP.• Managed the certification, from exam administration vendor management to cross-functional collaboration with IT and marketing, to customer support for candidates.• Created certified candidate national registry, virtual open house materials, and online study guide package with Adobe Captivate 2017 for the certification (90% of 2019-2020 candidates purchased it); developed and led the expansion process for the certification exam item bank working.• Managed quality assurance and development in the learning department; implemented processes improvement based on feedback data analysis. Show less

Toronto, Canada

• Successfully accomplished 20+ research collaborations for international departments, academic associations, and SSHRC-awarded projects;• My tasks included bibliographical research and comparative analyses, data entry, copy-editing and proofreading; index creation.

Toronto, Canada

• Designed and delivered 10+ blended language courses to classes up to 37 students, with extensive use of learning technologies. In 2017 my advanced program proposal was selected and I was tasked to its implementation that included course design, program development and teaching;• Organized three international events in Canada and in the United States with up to 370 participants as organizing committee lead, tasked with participant online registry creation and email account management… Show more • Designed and delivered 10+ blended language courses to classes up to 37 students, with extensive use of learning technologies. In 2017 my advanced program proposal was selected and I was tasked to its implementation that included course design, program development and teaching;• Organized three international events in Canada and in the United States with up to 370 participants as organizing committee lead, tasked with participant online registry creation and email account management, conference agenda and program creation, media promotion management;• 8+ original research publications in international journals; 15+ original papers presented as a panelist or guest speaker at international conferences, roundtables and workshops in North America and Europe. Show less

Vancouver, Canada Area

• My tasks included bibliographical research and comparative analyses, creation and management of “Questa sera si recita a soggetto: Translations, Mise-En-Scènes, Reception” website• Created websites with Wild Apricot and Wordpress and managed web content; the website Questa sera si recita a soggetto: Translations, Mise-En-Scènes, Reception was presented in the annual international North-Eastern Modern Languages Association convention in 2016.

Doctor Of Philosophy - Phd

Diploma Di Studi Superiori, Scienze Umane

Corso "La Formazione Al Femminile - Crescere Tra Carriera E Passione"

Activities and Societies: Soroptimist International d'Italia

Master Of Arts - Ma, Italian Studies - Philology And Literature

Education record

Visiting Student, Italian Studies

Education record

Education record

Visiting Research Student, Italian Studies

Visiting Student, Art History, Criticism And Conservation

Bachelor Of Arts (B.A.), Italian Studies - Philology And Literature, 110 E Lode/110