Francesca Ferraro Email & Phone Number

Lissone, Lombardy, Italy

Answer telephone calls from potential customers who have been solicited through advertisements and scheduling meetings. Make cold calls to potential customers and scheduling meetings. Informing the Manager of recurrent product-related complaints that warrant addressing. Attempting to contact prospective clients who you have been unable to contact. Fielding basic questions and concerns about the products and services we offer.

Milan, Lombardy, Italy

Answered inbound phone calls in a fast-paced work environment. Responded to customer inquiries, complaints and comments on a daily basis. Executed financial transactions according to bank policies and procedures. Responded to customer inquiries, providing information on bank accounts, policies, products, and services. Assessed needs of customers, suggesting products and services accordingly. Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files

Milan, Lombardy, Italy

management marketing and communication materials for events and special projects, in collaboration with internal graphic office direct marketing – target B2B (newsletter and info promo for customers Identification of possible locations in which to organize the event Set-up assistance. Contact with different suppliers (florists, catering services, car rental services etc.).Assistance in the various briefings with the client for event planning. Preparation of stands, equipment, exhibitors, presentation cards Assistance to the Communication Office for the definition of promotional materialsManage large amounts of inbound and otbound calls in a timely manner . Follow communication “scripts” when handling different topics . Identify customer needs, clarify information, research every issue and provide solutions and / or alternatives. Keep records of all conversations in our call center database in a comprehensible way. Strong phone and verbal communication skills along with active listening. Creation, sale and follow-up of musical, cabret events.

Lisbon Area, Portogallo

Handling calls and emails from guests and hotels about Their relocation due to a overbooking . Helping Guests to find an alternative accommodation. Helping Hotels to avoid again this situation with inventory closeout.

Kenya , Zanzibar , Cambodia , Turkey , Balearic Islands

Problem-solving for accommodation, transportation, and meals. Managing the expectations of all customers. Dealing with complaints. Inspection and supervision of locations for new contract hotels. Assisting customers with travel enquiries, complaints and difficulties (compensation and resolving issues from delayed or cancelled flights, denied boarding, hotel overbooking, car rental problems etc) Caring out customs procedures. Flight tickets and excursions sales. PR with local incoming travel agency (suppliers). Transfer scheduling. Management of a working group of 5 people. Cash management of the tourist center.

Athuruga Resort,Thudufushi Resort And Constance Halaveli Maldives

Daily Opening and closure of shop including accountancy. Visual merchandising and products arrangement according to fashion trends. Care of the whole shop, including store, keeping it clean and welcoming, arrangement of daily check, monthly closure and full monthly inventory. Organization of fashion shows

Sharm El Sheikh, Sardinia, Watamu, Fuerteventura, Minorca

Organising daily operations: check ins, check outs, cleaning plan. Telephone customer service for hotel. Airport pick ups at the hotel with personalized in-room check-in Preparing all necessary reports - arrival lists, amenities requests, last minute requests etc. Preparing guests’ arrival letters, departure letters, updating guests profiles

Maroc,Tunisia,Egypt,Dominican Republic,Greece,Canary Islands,Mexico

Organization of games, tournaments, events for the guest. Creation Direction and interpretation of shows. Support and train new staff members. Management of a working group of 15-20 people. Interact with heads of other departments. Ensuring every guest is happy and satisfied