Francesca Fortini Email & Phone Number

Barcelona, Ct, Es

Barcelona, Cataluña, España

Barcelona, Cataluña, España

Team Management: training, coaching and developing team members Goal Setting and Performance Management: Set clear performance goals and KPIs for the team. Strategy Development: Work with senior management to develop and execute a customer success strategy.Resource Allocation: Manage the allocation of resources within the team, including assigning accounts or tasks, workload distribution.Customer Issue Resolution: Support team members in handling complex or escalated customer issues. Provide guidance on problem-solving and conflict resolution.Data Analysis: Analyze customer data and feedback to identify trends, opportunities, and areas for improvement.Change Management: Adapt to changes in the business environment, such as product updates, market shifts, or organizational changes, and ensure that the team can effectively navigate these changes.Customer Retention and Growth: Focus on retaining existing customers and identifying opportunities for upselling or cross-selling additional products or services to drive revenue growth.Employee Engagement: Foster a positive and inclusive work environment that encourages team collaboration, motivation, and job satisfaction.Achievements: Q1 Acquisition 106% Retention 96%Q2 Acquisition 149% Retention 114%

Barcelona, Cataluña, España

Onboarding and Training: assist new customers in getting started with TripAdvisor's platform. Relationship Building: establish rapport with clients, understanding their unique needs, and becoming a trusted point of contact for any questions or concerns.Customer Support: address customer inquiries, troubleshoot problems, and ensure that issues are resolved promptly.Product Knowledge: in-depth knowledge of the company's offerings to assist customers effectively.Account Management: involve managing customer accounts and subscriptions. Retention Strategies: work on developing and executing strategies to retain customers. This might involve identifying at-risk customers and proactively addressing their concerns to prevent churn.Performance Metrics: Tracking key performance metrics, such as customer satisfaction scores, retention rates, and customer lifetime value, is integral to the role.Cross-functional Collaboration: Collaborate with other departments, such as sales, marketing, and product development.Achievements: winner of MVP Q3 2022 Acquisition 257% Retention 115%

Barcellona, Catalogna, Spagna

• Building personalized webshops according to the clients' needs• Creating and managing Social Media strategies for the clients' SM pages• Customer support and training for Spanish and Italian speaking markets• Monitoring customer satisfaction and identifying new opportunities• Creating and managing Bakeronline Marketing and Social Media strategy

Barcellona, Spagna

• Maximize ultimate client satisfaction through effective leadership of portfolio• Develop strategic and creative skills in order to maximise client’s ROI with hosco• Increase overall client retention• Lead maximization of ARPA through upsells and optimal pricing strategy• Lead optimal payment policy• Visits with key clients -• Train and support clients through the platform

Barcellona, Spagna

• Oversee all the Marketing and communication activities• Oversee the production of all the marketing and communication assets• Oversee the content production of all the marketing and communication assets• Communication liaison between the country media and the company• Team liaison between the sales team and the marketing team• Team liaison between the Customer Service team and the marketing team• Team liaison between the Product team and the marketing team• Team liaison between the Business Intelligence team and the marketing team• Maintaining all the local social media channels• Produce all the content need it for the social media channels• Management Marketing Campaign following agile strategy and Growth hacking• KPI and ROI analysis• Report creation reporting directly to the CEO of the company

Barcellona, Spagna

• Oversee all the Marketing and communication activities • Oversee the production of all the marketing and communication assets • Oversee the content production of all the marketing and communication assets • Communication liaison between the country media and the company• Team liaison between the sales team and the marketing team• Team liaison between the Customer Service team and the marketing team• Team liaison between the Product team and the marketing team• Team liaison between the Business Intelligence team and the marketing team• Maintaining all the local social media channels • Produce all the content need it for the social media channels • Management Marketing Campaign following agile strategy and Growth hacking • KPI and ROI analysis• Report creation reporting directly to the CMO of the company

Barcellona, Spagna

• Managing a clients portfolio• Managing the market development reporting directly to the Country Manager Italy• Managing the display advertising – CPA/CPM/CPL/CPC campaigns• Communication liaison between the country media and the company• Team liaison between the sales team and the content team• Managing email marketing campaign and own italian databases• Oversee the content production of all the marketing and communication assets • KPI and ROI analysis• Report creation reporting directly to the Country Manager Italy

Barcellona, Spagna

• Maintaining all the local social media channels Produce all the content need it for the social media channels • Oversee the content production of all the marketing and communication assets • Produce all the content for webpage and blog according to SEO assets • Managing email marketing campaign and italian databases• Managing the market development reporting directly to the Country Manager ItalyManaging the display advertising – CPA/CPM/CPL/CPC campaignsCommunication liaison between the country media and the company

Barcelona

• Marketing online• Email Marketing• Content creation for webpages and blog SEO oriented• Social media manager• Customer service• Brand management

Barcelona, España

• Sales Manager, responsible for the business strategy• Accounting manager of the whole market • Account Manager’s tasks• Managing online traffic acquisition campaigns• Analytics and optimization of all aspects of site including monitoring of metrics (traffic, CPC, CPL, CPA, CPM) in order to increase sales• Management of the client’s portfolio, establishing and maintaining collaborations with clients, prospects and users• Developing the business strategy for the Spain/Italian market• Monetization of emailing databases and coordinate schedule

Barcellona, Spagna

• Managing online traffic acquisition campaigns• Analytics and optimization of all aspects of site including monitoring of metrics (traffic, CPC, CPL, CPA, CPM) in order to increase sales• Management of the client’s portfolio, establishing and maintaining collaborations with clients, prospects and users• Developing the business strategy for the Spain/Italian market• Monetization of emailing databases and coordinate schedule

Roma, Italia

• Web content creation for italian webpage Skuola.net • Managing and creating content blog for LaStampa.it http://www.lastampa.it/blog/skuola• Managing and creating content blog for TgCom24 http://www.tgcom24.mediaset.it/skuola• Managing and creating content blog for Ansa.it e Leggo.it• Communication liaison between the country media and the company• Maintaining all the local social media channels • Produce all the content need it for the social media channels • Managing all the social events, in collaboration with partners (Ford, EF Education First)• Newsletter creation

Roma, Italia

Monitoraggio contenuti radio e televisivi

Master En Marketing Digital Y Social Media Management

Laurea Specialistica, Organizzazione E Marketing Per La Comunicazione D'Impresa, 106/110

Tesi di Laurea in Strumenti statistici per le ricerche di mercato e la customer satisfaction, dal titolo "Il ruolo dei sondaggi politici.

Laurea Triennale, Scienze Della Comunicazione E Dell'Informazione, 103/110