* Point-of-contact for Customer Care and IT Support for the US and European markets, ensuring customer retention and satisfaction primarily for Italy and UK markets. High-level customer service support in a fast-paced environment.
* Consulting with potential customers regarding language programs and suitability of product.
* Managing sales and after-sales communications with customers and escalations for Consumer and Institutional segments.
* Troubleshooting for customers in service issues, technical support, account issues and product usage.
* Tier 1 and Tier 2 Technical Support: Installation, implementation, troubleshooting computer and software issues using Bomgar Desktop Remote Software.
* Translating English-Italian / Italian-English material for corporate website and knowledge base articles for Italian market.
* Improving product and service offering through customer feedback reporting.

* Customer service interaction, and problem solving
* Data Entry
* Prepared invoices, booked accommodations
* Trained other employees on Hilton Database, customer service and regulations

* Managed a portfolio of 50 countries worldwide (hundreds of companies) with special attention to their financial accounts.
*Received orders from customers and placed them into production. Dealt with customer satisfaction and feedback.
*Language liaison between the technical department and the buyers, for technical assistance and troubleshooting.
*Arranged transport and shipping of supplies.
*Translation of advertising material, catalogues and technical manuals.

Private tutor of individuals and group classes (ages 6 to 50 years old) in: Italian, English, Latin, Math, Geography, History and Science.

*Managed bookings and interaction with customers.
*Managed and issued invoices to customers
*Night Audit, I was responsible for all night time operations in the hotel
*Supervised room cleaning service, as well as breakfast service.
*Trained personnel and made payroll stubs for all employees.
*Managed the suppliers, placed orders, received and processed invoices.
*Assisted and supervised in the organization of events, meetings and weddings ceremonies.

Baby sitting for several families.
Waitress at Restaurant Mr. Frankie – Aviano (Pordenone), Italy