Part of the Pre-Opening team of Maritim Amsterdam

→ Supported Team Membersin handling guest requests and enquiries to assure positive outcome.→ Monitored standards and performances of the Front Office Team with an emphasis on training and teamwork within all departments.→ Ensured Team Members have updated knowledge on the hotel inventory and other general knowledge necessary to perform their duties.→ Demonstrated positive leadership characteristics to inspire Team Members to meet and exceed standards→ Acted with responsibility in emergency situations.→ Represented the Front Office Manager in her absence.

→ Delivered efficiently reception operations including check in/out procedures as per brand guidelines.→ Ensured a consistent high level customer service and handling guest complaints and special requests.→ Understood and applied correct finance and hotel credit policy procedures.→ Handled email and travel agency messages.→ Ensured a smooth book-out procedure when needed.

→ Consulted with clients to define their project objectives, needs and budget.→ Tailored both print and web designs based on the client brand core values.→ Designed and coded small b2c websites.→ Helped business owners to identify and conceptualise a core set of values to build their brand image.

→ Be responsible for planning and coordinating with the marketing team to avoid last minute crunch on advertising campaigns for recurring events.→ Collaborated with the Customer Care team, to create time saving tools like short video and images for frequently asked questions.→ Took charge of training interns in content implementation on corporate website to lighten the design team workload.→ Based on company values, identified and defined brand guidelines and ensured their usage across all platforms .→ Efficiently divide my time across multiple ongoing projects.→ Designed as part of VIP service for high spending customers, greatly customised photo books.

→ Ensured the prompt resolution of end-user complaints through the ticket system.→ Kept track of common issues and forwarded feedback to the IT department.→ Maintained professional and courteous manners all the time even in stressful situations.→ Identified and escalated priority issues to the IT department when needed.→ Went above and beyond to find creative solutions for less tech savvy users.

→ Worked directly with fashion brands marketing team to design and deliver their newsletter, including monitoring statistics and A/B testing.→ Collaborated with the development team to transition fidelityhouse.eu platform to a unified look defining a more cohesive brand identity.→ Conceptualized and produced video tutorial for the platform fidelityhouse.eu

→ Following Volvo strict brand guidelines while creating advertising material for the (italian) car dealers.→ Assist the Senior Designer and Copywriter with the production of advertising material (both online and printed) during the Volvo S60 launch campaign.→ Design of flash advertising material and newsletter.