Providing life coaching to trainees on our Horticulture and Cycle Projects

• Responsible for communicating all queries from candidates to prospective accounts on both a local and national level in relation to employment, self-employment and/or training• Proactive contact and networking with customers and key stakeholders• Cold call and generate new business opportunities within existing and new accounts • Responsible for and successful in managing projects and customer accounts • Writing and delivering training materials for contracts held within branch and sharing these ideas with other branches and our prime contractor • Provided impartial advice & guidance to both employee’s & employer’s around job retention including managing a mental health condition in the workplace and negotiating reasonable adjustments • Gathering and interpreting data to identify root cause raising preventative and corrective actions where necessary to see each case to closure.• Maintaining accurate records on project management system • Knowledge and understanding of performance management including conducting adviser case load reviews• Brokering job opportunities and active liaison with outsourced brokers • Achieving levels of performance as determined by our supply chain • Providing ongoing support for customers during their period of employment to help with any transitional changes and ensure employer expectations are upheld and exceeded.

• One to one appointments bespoke to the individual needs of the students throughout their time at college• Looking after both the welfare and academic profiles of students • Level 2 safeguarding trained in order to support students where necessary and liaise with external agencies when needed• Manage and prioritise a caseload of approximately 120 students • Offer support and guidance to students about any issues they may be facing • Produce and deliver group sessions of 20-100 students throughout the year on key topics• Conduct careers interviews with students • Create reference for students moving on from the college including supporting UCAS applications• Liaise with internal and external agencies and family members• Work with internal teams in order to see progression and consistency for students was achieved and targets exceeded

• Writing ACR 's• Preparing face to face quarterly meeting with lecturing staff• Manage a cohort of students and lecturing staff • Report progress and action plans to senior staff at the college to ensure collaborative working • Liaise and manage with other schools whom we delivered our courses to• Address student barriers that may have had an impact on their ability to complete the course including liaising with support agencies such as counselling services and parents• Involved in the design and delivery of personal development and training materials• Maintain records, ensuring students information is kept confidential • Ensure timetables for lecturing staff and students were complete• Provided accurate statistical & evaluative reports for senior managers including annual reviews

• Provide an excellent customer service experience for all clients• Inputting and updating data on specialist computer packages• Sensitive customer handling techniques and discretion over client base• Maintain up to date product knowledge and upsell to customers where possible • Work within strict Financial Services Authority (FSA) guidelines and ensure high compliance levels