Francesca Johnson Email & Phone Number

Management of the Childrenswear, Nursery, and Toy departments of a high performing, high intensity store. Responsible for meeting sales targets of both departments and as a storeManaging a team of 9 working a variety of different schedules Experience examining and dissecting PPLsConsistently evaluating sales in a fast evolving market High level of engagement around product knowledge and sales methodsCollaboration with multiple vendors with regards to sales, markets, product knowledge, staff training, stock levels and promotionsComplying with company policies and adapting to new changes within the retail market due to Covid Controlled numerous department stock takes and investigations Provided ongoing staff training and development to department team members around performance and sales Conducted performance evaluations for department team members Currently completing Level 4 Retail Management via ServiceIQFirst aid certified and health and safety trained

Auckland, New Zealand

Management of the Health and Beauty department Provided leadership in often high stress or intensity periods Responsible for management of a team of 13 up to 18 team members during the Xmas period Consistently drove sales and set team targets and procedures Introduced numerous new procedures and organisation methods to the role Required to have a high degree of communication and coordination with a large number of vendors with regards to promotions, stock management, sales, customer feedback, logistics, training, and eventsParticipated in and conducted ongoing and frequent product knowledge trainings Conducted performance reviews for team membersStepped in as acting beauty manager in periods of leave which oversaw the beauty brand houses and 15 additional consultants

Auckland, New Zealand

Responsible for the adoption process of SPCA rescued animals, meeting store sales targets and general stock handling. Consistently highest sales of the team Developed a passion for sales Responsible for the cashing up and banking process for the store Handled a wide variety of customer enquiries and feedback with professionalism Part of a high performing high intensity workplace environment Trained in animal welfare and local laws relating to petcare.

Bachelor Of Commerce - Bcom, Business Administration And Management, General

Bachelor Of Laws - Llb

Ncea Level 3 Merit Endorsed