Francesca Lobetti Email & Phone Number

Johannesburg, Gp, Za

Johannesburg Metropolitan Area

Report to the Head of Revenue Operations, and the Chief Revenue Strategy Officer. Project Management• Direct projects to enhance efficiency in day-to-day operations for managing directors, Chief Revenue Officer and Executive Committee. • Monitor activity of sales teams to identify areas for improvement and drive business enhancements. • Provide regular insights and findings to senior leadership to inform strategic business decisions and improvements.People Management & Development• Responsible for managing and developing a team of 6 individuals.• Develop policy and procedures documentation for the Sales, Revenue Operations and Legal team. Development of training material and best practice guides for the CRM system (Salesforce) and additional business products and processes. Process Development• Develop the due diligence and RFP process, ensuring seamless collaboration and timely submission of questionnaires or proposals.• Through open and transparent communication, ensure seamless collaboration across departments within the business. • Commitment to efficiency and effectiveness in the process has consistently upheld the organisation’s reputation for professionalism and reliability.

Johannesburg Metropolitan Area

Experienced in leading large-scale projects that deliver value to managing directors, heads of sales, and regional directors, while maintaining strong stakeholder relationships to optimise the sales processes. Managed and developed a team of five. Experience in data analytics and reporting has driven business profitability through comprehensive data analysis and CRM data clean-up. Developed policy documentation, training materials and best practice guides. Key Deliverables• Authored best practice guides for the CRM system and other business products to optimise operational efficiency.• Project managed the RFP/DDQ process across various stakeholders ensuring efficient management completion and timely dispatch to the client with precision and accuracy.• Enhanced business profitability and productivity through data analysis, CRM data clean-up, and financial market research, identifying gaps and opportunities for regional directors and business development managers.• Build dashboards on the existing CRM software and managed Power BI dashboards to streamline the performance of each team and identify areas of improvement.• CRM Management including data scrub and redesign through consultations with the development teams to ensure an accurate data set and logical design flow.

Johannesburg Metropolitan Area

Mainly responsible for managing projects that provide strategic and comprehensive guidance and direction through data analysis, the presentation of information, and lead generation ensuring a smooth sales process. Maintain a close working relationship with Managing Directors, Heads of Sales, and Strategy & Development to ensure the multi-faceted backend sales cycle can provide large clients with detailed presentations and analysis. Ensuring the sales process is optimised and knowledge is to all teams across the business is critical to the role. Reporting to the Revenue Operations Manager.Key Deliverables• Manage and develop the business strategies and their alignment with the group's growth targets.• Build dashboards on the existing CRM software and Power BI to streamline the performance of each team.• Develop best practice guides to ensure effective and efficient use of the existing CRM software.• Develop modelling systems to show a proof of concept to clients and to identify the viability of the service provided.• Create training manuals for the operations team and the sales team to improve knowledge share.• Manage and upskill the team to provide value from the start of their journey.• Lead large volume projects that provide value to the managing directors, heads of sales and regional directors.• Conduct financial market research to identify if the product and/or market is worth pursuing the business.

Bryanston, Gauteng, South Africa

Bryanston Veterinary Hospital offers a wide range of veterinary services for pets, including consultations, surgeries, dental care, diagnostics, and emergency care.Managing the front office and ensuring smooth daily operations.Key Deliverables• Greet and support clients telephonically and in person.• Assist with client queries and book appointments with relevant veterinarians.• Correspond with pet insurance companies and other veterinary practices.• Receive cash and credit card payments for consultations and treatment.• General administration and email follow-ups to ensure a seamless flow between the front office and the rest of the business.

Master Of Commerce, Business Sciences

Dissertation title "A case study investigating the effects of an entrepreneurial development programme on the business sustainability.

Honours, Human Resources Management, Cum Laude

Activities and Societies: Majored in Strategic Human Resource Management, Business and Financial Statistics, and Organisational.

Bachelor Of Commerce - Bcom, Industrial And Organizational Psychology, 70% Average Over The Degree

Majored in Industrial Psychology, Human Resource Management, Economics, and Data and Financial Analytics.