Francesca Luponetti Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas, United States

• Use effective written and verbal communication skills, applying sound judgment and critical thinking, while coaching managers on different areas of Human Resources, as HR systems, reporting, benefits, payroll, hiring, onboarding, offboarding, performance management, compensation, etc. • Collaborate with specialized HR teams to resolve complex employee issues, expanding my team’s knowledge base and reducing escalations in the future. Provided policy feedback and trend insight to leadership, and partnered with content teams to ensure websites and policies are up to date and user-friendly. • Prepare, support, and equip North America and Canada managers and employees during a major HR global transformation, that consisted of job framework changes and HR Systems changes, specifically moving from SAP as a database to Workday. • Utilize various systems for employee case management including ServiceNow, SAP, ADP, SuccessFactors, ensuring a service level agreement of 48-78 business hours. • Gathering needed information on employee relations cases, adhering to confidentiality, policy, and compliance, while providing empathetic and accurate support.

Houston, Texas, United States

Creation of career ladder PowerApp to facilitate identification and access of development programs for managers and employees in all positions in the Production Systems line. Consolidate immigration data from international HR teams to coordinate and plan end of the year moves of employees.Management of employee records, reorganizing headcount, and location of employees in Production Systems.Assist to develop HR training for managers by analyzing training gaps, producing training materials, and providing facilitation recommendations.

Houston, Texas, United States

Implement and manage employee management software to improve communication, payroll, inventory management, accounting, and employee engagement. Organize bi-weekly employee engagement activities. Create employee orientation package and assist during the onboarding process of five new employees. Reporting office progress to senior management and working with them to improve office operations and procedures.

Houston, Texas, United States

Communicate daily with dozens of customers to understand their needs, manage claims, orders, and shipments. Respond to customer inquiries, guide customers through the purchasing process, and make product or service recommendations.Create partnerships with companies such as UPS to find solutions for sustainability, marketing, and customer satisfaction.

Conroe, Texas, United States

Coordinate logistics and document preparation with sensitive data for court proceedings and meetings. Attend hearings, court proceedings, or client visits as requested by Attorney to prepare or revise legal documents, or serve as a translator, as necessary.Perfect and circulate documentation including affidavits, pleadings, subpoenas, interrogatories, deposition notices, and briefs for review by attorneys.Interact daily with assigned clientele and potential new clients to understand their needs.

Greater Houston

Represented the products for market evaluation and what the company has to offer.Educated consumers about the features and benefits of the product line.Demonstrated the values instills in the products throughout the sales force.Engaged and interacted with consumers to create a demand for products.

The Woodlands, Texas, United States

Welcomed customers, answered questions, made recommendations, accepted orders and payments, and ensured exceptional customer service.Assisted managers with scheduling, inventory reports, and planning to improve office efficiency.Coordinated social media postings to encourage engagement and sales. Managed and resolved customers’ complaints.

Bs Human Resources Development, Human Resources Development

Activities and Societies: Venezuelan Student Union

Education record