Francesca Giammona Email & Phone Number

Suffolk County, New York, United States

The Assistant Site Manager is responsible for assisting in managing, overseeing and ensuring the successful administrative, financial and operational aspects of a CityMD site. Essentially, an Assistant Manager is accountable for: -Supporting a patient-centric urgent care experience from welcome to departure of the facility-Fostering an inviting and hospitable environment where the patient feels appreciated and well-cared for-Aiding in an experience where the patient will want to come back and refer their family and friends to CityMD-Assisting the physician with basic patient care and medical procedures-Assisting site managers with directing patient flow, inventory, and following up on labsEssential Functions/ResponsibilitiesSite Management-Managing the performance of the front desk operation; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged-Assisting the Site Manager in preparing the schedule for non-providers-Ordering all medical supplies, medications, vaccinations and office supplies for the site-Opening and closing the site as required-Assisting the site manager in administrative and operational responsibilities; provide coverage when the site manager is not on the premisesPeople Management-Building strong positive communication with physicians and works as a team to enhance the success of the practice-Ensuring staff maintains professionalism at all times, coaching, managing, disciplining and developing the staff-Managing the Patient Service Representatives from interviewing, performance, promotion, discipline, etc.Business and Patient Management-Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements-Interacting with patients at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards

Oceanside, New York, United States

• Ensures the center exceeds guest's expectations by delivering an inviting and memorable guest experience with every guest that walks in the door. • Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing her experience with friends. • Trains Associates to establish trust and builds guest confidence by becoming experts in package sales and products. Becomes our guest's trusted advisor. • Ensures that all guest transactions are handled in a friendly and efficient manner leaving a positive lasting impression. • Ensures compliance with company standards per the Center Operations User Guide. • Ensures all areas of the Center, including storage room and desk are neat, clean, organized and operating to company standard. • Follows all safety standards to ensure a safe work environment. • Produces results in sales. Manages productive center shifts to ensure center meets and exceeds sales goals. • Celebrates positive Associate performance and partners with Center Manager to identify performance opportunities for ongoing feedback and development. • Maintains presence through effective floor sales leadership ensuring staff coverage in all areas of the center.

Greater New York City Area

Develop and implement overall strategy for managing quality assurance of loyalty rewards program offers across affiliate networks and clients’ websites with the objective of driving cardholder repeat engagement. Clients include and are not limited to banks, global credit card processors, credit union service organizations and major automakers.• On-board online and local merchants; persistent with cold calling; create offer rule sets and content pages for clients’ loyalty program websites through internal backend Administration Tool.• Clients include top fortune 500 companies; including but not limited to Visa Small Business, Capital One, Western Union, Nissan, and General Motors.• Effectively execute updates to all online offer rates across affiliate networks through Microsoft Customer Relationship Management tool.• Provide regular reports on online offer commission rates for Client Services and Operations teams.• Act as liaison with Client Services, Marketing, Operations, Sales and Technology teams to execute online offer management deliverables in a deadline-driven environment.

Managed all sales associates, maintained ongoing merchandise inventory, processed open and closing paper work, conducted conference calls with management to discuss marketing campaigns.• Effectively presented benefits of mail-in coupons and email promotions to clients with the objective of compiling address and email listings.• Successfully created merchandise compilations to satisfaction of client and internal management team for special requests ordered through telephone.• Consistently increased client satisfaction over the last year (+ 3%) based on survey results.• Developed floor set and floor move strategies, resourcefully showcasing available product inventory. • Ensured corporate policies and procedures were understood and practiced on and off the sales floor.

Assisted customers in finding most useful deals on clothing items, maintained backroom inventory, motivated team to meet daily sales goals.• Outstanding customer service on the floor and throughout checkout transactions.• Ongoing store maintenance; organized marketing signage and posters, accurately filed customer paper work.

Responsible for overseeing all aspects of store operations, trained associates on sales techniques, managed sales team by setting monthly goals• Analyzed monthly results to translate findings into new opportunities.• Carried out all reference checks during holiday season hiring, as well as summer seasonal hiring. • Conducted all floor sets/moves, wall changes, as well as maintained inventory.