Francesca Mainwaring Email & Phone Number

Cardiff, Wales, United Kingdom

As a Delivery Manager, I play a pivotal role in the Apollo Programme, a key strategic initiative designed to deliver an advanced platform that leverages data as a core asset. I lead large, complex work streams, guiding a dedicated scrum team to enhance customer, intermediary, and colleague experiences, resulting in stay-ahead propositions that significantly improve customer satisfaction and outcomes.I focus on developing transparent and adaptable risk capabilities, enabling sustainable growth and fostering a culture of innovation within the team. I contribute to financial success by ensuring positive operating leverage and consistently achieving above-target returns.Throughout the project life cycle, I manage the delivery of work streams from analysis and design to testing and deployment, ensuring timely completion and high-quality results. Leading a cross-functional squad of business and technical resources, I maximise productivity and effectiveness by championing agile delivery methodologies.I collaborate closely with business and technical stakeholders to ensure clear communication, alignment with requirements, and successful implementation of project deliverables. By adhering to governance and regulatory standards, I provide regular updates and maintain delivery excellence, while presenting product demonstrations and managing stakeholder feedback to ensure alignment and satisfaction with project outcomes.

Swansea, Wales, United Kingdom

• Strategic Support for Product Delivery: Assisted the Head of Product Delivery in facilitating seamless delivery of product changes across Tribes, helping implement a new agile framework that increased delivery speed by 20%.• Tribe Coordination and Protection: Coordinated product change across each Tribe, removing blockers and protecting teams from outside distractions, fostering an environment conducive to focused work.• Agile Project Delivery Management: Led day-to-day agile project delivery management activities, coaching squads in effective use of agile frameworks and ceremonies.• Centralised Point of Contact: Served as a central point of contact for project delivery across each Tribe, ensuring effective communication and coordination.• Robust Agile Delivery Plans: Built and maintained robust agile delivery plans, continuously communicating with project, business, and operational stakeholders to ensure alignment.• Continual Improvement Initiatives: Managed the implementation of continual improvement initiatives, enhancing our delivery processes and strategies.• Risk, Control, and Compliance Management: Ensured effective management of risk, control, and compliance aspects within each Tribe, maintaining a secure and compliant delivery environment.• Promotion of Agile Delivery Culture: Promoted and led the adoption of an agile delivery culture, implementing frameworks, governance practices, and best practices.• Coaching and Mentorship: Supported the Head of Product Delivery in coaching and mentoring each Tribe on agile delivery principles and frameworks.• Effective Agile Ceremonies: Ensured agile delivery ceremonies were conducted effectively within each Tribe, contributing to the overall success of our agile delivery approach.

Swansea, Wales, United Kingdom

• Managed a team of Technical Analysts, conducting monthly 121s and supporting their development. This included successful resource planning to ensure optimal team performance.• Coordinated product change activities across two Product Delivery Teams, collaborating closely with Product Managers to prioritise backlogs.• Utilised various modelling techniques for business, process, and data to effectively capture and articulate project requirements.• Used analysis, logical reasoning, and problem-solving skills to challenge stakeholders and ensure accurate project requirements.• Worked collaboratively with stakeholders, ensuring evidence and proposals were thoroughly examined for optimal outcomes.• Identified and documented root cause analysis, implementing improvements to prevent issue recurrence.• Supported Scrum Masters to ensure agile ceremonies were effective and consistent within the Product Delivery Team.• Identified and removed impediments to delivery, collaborating with stakeholders and Scrum Masters to maintain a smooth delivery process.

Swansea, Wales, United Kingdom

• Experienced test specialist with a background in both Agile and Waterfall methodologies, TDD framework, and various testing areas including functional, non-functional, manual, and user acceptance testing.• Configured both test and live systems in line with business requirements to ensure expedient and continued delivery.• Developed and maintained multiple regression test packs and smoke test suites, creating test plans, strategies, and providing estimates on testing resources.• Reported testing progress to key stakeholders, delivering within project time scales.• Supported and complied with testing processes and procedures, providing ideas for improvements.• Experienced in performing functional, integration, regression, Ad-Hoc/Exploratory, system, and user acceptance testing.• Managed all phases of the software test cycle, from test strategy development to defect reporting and bug life cycle.• Negotiated tester and resource allocation to manage multiple projects and avoid testing debt.

Swansea, Wales, United Kingdom

Swansea, Wales, United Kingdom