Francesca Mcleod Email & Phone Number

Bishop'S Stortford, Gb

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Norwich, United Kingdom

Leading a team of 14 individuals on committee, maintaining a successful and exciting club in performance and social areas for 170+ members.Overseeing all club activity including monitoring the financial, competition, coaching, fundraising and social aspects.Consistently adapting to new COVID-19 guidelines and being pro-active with club activities.As a result of our dedication and commitment to the club, we were presented with several awards at our university’s 2020 Sports Awards. These included: Club of the Year; Committee of the Year; BUCS League Team of the Year; Best Use of Social Media; Best Use of Instagram and Best Short Video.I was re-elected as President for an additional year

Norwich, United Kingdom

Organising key events for over 100 students, including Christmas and End of Year Ball to create a one club ethosOrganising wider fundraisers for all students at UEA, which raised over £500 for Target Ovarian CancerEnhanced my networking capabilities and people skills as I would have to get in contact with local businesses and create relationships with their owners

Harlow, England, United Kingdom

My main responsibility within this role was booking in patient's deliveries for their medication via telephone or email. I had to phone or email patients to arrange a convenient delivery date and ensure they had two weeks of medication on hand, incase anything were to go wrong with future deliveries. Some of these deliveries were needed by patients urgently, whereby I had to communicate this to the Warehouse Shipment team in order to schedule these urgent deliveries in for the following working day.

Harlow, Essex, United Kingdom

I was responsible for all the private patient payments within Lloyd's Pharmacy Clinical Homecare. I had to call every private patient and take payment for their medication via telephone or email, whilst keeping all of their details confidential. I was also responsible for managing the email inbox and dealing with any enquiries that came in. In addition, I was always on hand to help other team members with their tasks and learnt these extremely quickly.

My time at Ted Baker enhanced my selling and communication skills. This experience enabled me to share my interest in fashion with customers, as it was my responsibility to help and advise everyone who came into the store with their potential purchases. This included purchases for themselves or gifts for friends and family members. I was every customers first point of contact so I always delivered a professional, first impression of the company to all visitors. A key part of the job role was customer service therefore, I always ensured I delivered the highest standard of customer service at all times. In addition, weekly targets were set by my Store Manager for all employees to meet and I, in the most, achieved them all. They asked me to return during my summer break from university where I gained further experience.

Bishops Stortford

I held a full-time leadership role during my gap year where I was responsible for managing a team of 20-25 Cashiers and Service Desk employees. I held regular review meetings with them, to ensure they were meeting targets and providing the highest possible standard of customer service. I was the Duty Manager on shift, dealing with any form of customer complaint or enquiry, whilst making sure the store was meeting standards and exceptionally tidy at all times. In addition, I was responsible for office security and fire safety, ensuring the property was securely locked with the alarm set every evening, as well as all fire safety protocol being adhered to at all times. I had to handle large sums of money inside the cash office and reconciling all the tills. This role was challenging as I had to appraise and discipline others, but this valuable learning experience has enhanced my leadership skills and developed my management skills.

Bishops Stortford

I held a part time position working throughout the week as well as weekends. My duties involved Working behind the information desk operating the store phone, communicating with both customers and suppliers whilst dealing with any queries and orders. I also had to handle large sums of money when closing all the tills and operating the cash office. In this role I was responsible for monitoring the performance of the Checkout Assistants and was more often than not the person they asked for help. I undertook and administered regular trainings regarding the sale of restricted items, food hygiene, fire safety and checkout till safety. I worked closely with my colleagues and managers to ensure that our customers received the best possible customer service.

Master Of Science - Ms, Marketing And Management, Distinction

Bachelor Of Science - Bs, Business Management, First Class Honours

A-Levels, Business Studies, Media Studies And Psychology, B

Activities and Societies: Netball 1st Team, House Captain