Senior manager, responsible for the Group's external and internal communications functions. Providing strategic public relations experience across the organisation.Leading on creation and implementation of internal and external communications strategies.Providing communications advice and support to the Group's senior managers and spokespeople.Leading on operational responses to crisis, reputation management and business continuity incidents.Managing and developing internal and external communications teams, including team engagement, performance management and personal development.Achievements include:- Leading on high profile communications campaigns and announcements such as the Group's, new Corporate Strategy (2023), new CEO and Board Chair (2022), Exec changes.- Implementing new internal communications strategies to boost employee engagement - CEO Roadshows and briefings.- Leading on the production and publication of the Group's corporate annual report and other high profile publications. - Improving and maintaining team engagement (above 85%)

Developing customer communications and marketing strategiesLeading on customer communications and marketing programmes and projects across the Group.Developing and maintaining strong business partnering relationships with client departments/areas. Providing expert communications advice and designing new solutions to achieve client and business objectives.

Leading on customer marketing strategy across all communications activities, managing a team of Communications Officers to deliver effective campaigns.Leading on brand for A2Dominion, including delivering a Group-wide brand refresh.Business partnering with senior management across the organisation to inform and support priority projects, championing good communications and brand practice and minimising risk.Line managing Communications Officers; coaching, motivating and developing.Managing resource and departmental processes to ensure the smooth running of the wider Communications department.Participating in cross-directorate steering groups, providing advice and support to the business on behalf of the Communications department, facilitating and embedding change.Procuring and managing A2Dominion third party providers, such as design agencies and software suppliers to ensure projects are delivered to brief, budget and deadline.Promoting and protecting the Group's corporate identity, house style and assets to ensure brand consistency and conformity throughout marketing materials.Supporting crisis and reputation management and business continuity across the organisation.Managing marketing communications budget.

Leading and motivating the Customer Communications Team to manage a variety of work programmes, including customer information, online content and multi-channel marketing campaigns.Planning and delivering high profile corporate events, managing stakeholder relationships.Advising on brand strategy and ensuring consistency throughout customer materials.Managing procurement of, and relationships with, creative and printing agencies.Supporting crisis and reputation management and business continuity across the organisation.Managing departmental budget.