Francesca Murphy Email & Phone Number

London, Gb

London, England, United Kingdom

United Kingdom

United Kingdom

● Full accountability for seven branches with an annual turnover of at least £4 million● Accountable for the recruitment, training and direct management of 40 staff on a multisite basis, maximise productivity through ongoing performance monitoring and review● Execute HR policies including sickness/absence monitoring and reduction; conduct staff 1-2-1s and appraisals, implement performance improvement plans to enhance staff productivity● Regularly analyse workload and team productivity to plan resources to ensure efficient departmental delivery● Promote compliance by managing all accurate Health and Safety reporting, undertake assessments of premises and colleagues, including up to date compliance marketing● Serve as first point of contact for Gambling Commission and lead on any official visits from Local Authority● Lead branch visit evaluations and provide proactive, in the moment feedback; sharing best practice regionally and nationally to close variance and drive overall retail performance● Plan forecast and report on overall business performance along with business KPIs and implement regional action plans which are in line with the company strategy● Champion customers by challenging teams to ensure that customers are at the heart of everything they do whilst promoting great customer care and coaching others to do the same● Liaise with Customer Relations team on an internal and external basis to resolve customer complaints and queries● Review operational data and direct to responsible colleagues/branches to maintain a healthy dashboard● Hold monthly meetings with internal stakeholders to share knowledge of competitor activity and industry trends to drive innovation, growth and influence key decisions

London, England, United Kingdom

● Held accountability for AP Email account, including batching of invoices for authorisation and payment● Received, sorted and distributed daily mail● Raised, processed and monitored 800 invoices on a weekly basis using JDE system ● Managed weekly audit payments by cross referencing hard copies against BACs paperwork● Worked collaboratively with all areas of the business to process payments● Managed office efficiency by planning and implementing office systems and designed archive filing systems● Managed and reconciled 80 supplier statements on a weekly basis

London, England, United Kingdom

● Professionally served customers and provided expert advice on products ● Managed payment systems, taking cash and card payments and issued returns and refunds ● Dealt with all customer enquiries and complaints in a calm and timely mannerEnsured that all areas were clean and tidy whilst executing the businesses Health and Safety policies