Poste Italiane – RomeQuality Management - set-up business critical platform

Poste Italiane – RomeService Manager, focused on Test Delivery, KPI & SLA and OLA MonitoringFinancials Management Resp.In this role Francesca had the following responsibilities: managing the gathering of results of Integration Test Plan, Contract and Financials Management. Improving test processes, managing Financials key-indicators, main Contractual areas

Functional team in Digital-BSS Project (High-level Design Consolidation)

Digital- BSS (System Integration Project)PMO support (KPI, SLA and OLA Monitoring) to experienced executive and managing external providers involved in ServicePMO suppot financial activitiesIn this role Francesca has the following responsibility: managing the gathering of results and Test Reporting publishing, Test Metrics for Planning and Estimating, optimize the delivery schedule. Also involved in creating structured processes to manage defects right through to resolution and designed main processes on wireless platformsIncreasing test quality and objectives compliance as KPIs (including KPIs external supplier) SLA processing fix and baseline tests

Telecom Italia – RomeBSS Test FactoryTest Analyst / Consultant for functional/integrated testing (Credit Management Platforms)Ensure integration between the platforms of Credit Mobile and Telecom Italia legacy systemsImprove processes and methodology of tests to ensure the increase of the quality of testing and the productivity and quality test

De Agostini Professionale – Italy, RomeSAP SD/FI on WKI processes SAP Functional Consultant on SD/FI ModulesDesign and implement processes on the module SAP SD/FIImprove processes and methodology on Sales and Distribution, Financials order managing