Francesca O'Neill Email and Phone Number

Working with young people to progress them forward into FE, work both paid and voluntary and developing and delivering a curriculum of personal development lessons.

I am the Progressions Officer for Craftworks College (Part of the Brogdale CIC Group) Specialist post 16 provider college.

My role was to teach Hospitality and Catering level 1 to young people with SEN at Craftworks College (Part of The Brogdale CIC Group)

My role was to teach Employability training Level 1 to young people who were NEET or who were struggling with mental health issues, in the SEN SPI Craftworks College (Part of The BrogdaleCIC Group)

Food with Friends is part of a social business that works with disabled and disadvantaged young people and adults. They promote life skills, social skills and educational qualifications.I spent three years developing this café, through good stock control and retention of staff, I took the business from below breaking even – to being in profit. I recreated the catering menu selection, hugely increasing external catering sales, in 2016 we catered a meeting of 50 French government officials. I also achieved a 5 star Food Hygiene rating, where it had previously been at a 3 star. I helped several young people be awarded their education and employability skills, raise their self-esteem and gain confidence in a working environment.

I took phone calls from bereaved individuals and made appointments for them to visit the burial site, pick a plot and have a meeting at the office. I input the data into relevant spreadsheets and kept a calm and respectful approach at all times.

I head up a team of 9 waiters, I directed each section and communicated with front and back of house. I liaised with the head chef and his team to ensure that shifts ran smoothly and reported back all takings to the owners. I worked closely with the manager and maintained excellent communication throughout.