Francesca Olivo Email & Phone Number

Bellmore, Ny, Us

New York City Metropolitan Area

Communicate with prospective international and US students via email, call, text, and WhatsApp regularlyDisseminate requirements, deadlines, program details, and campus resources via email campaigns, virtual fairs, open houses, and discovery meetingsFollow-up with leads and set up meetings to chat about how their career goals align with our programsCoordinate with applicants to prepare documents and visa-related items on timeReview application packages and interview applicants before submitting a proposed decisionWrote 73 unique emails for Touro’s new CRM platform to be s for leads based on an area of interestAttend virtual conferences to showcase the benefits of company partnerships with TouroHost partnership presentations with companies interested in offering discounted tuition to their employeesLiaise between organizations and the Dean to draw up Memorandums of Understanding (MOUs)

Greater New York City Area

Greater New York City Area

Diagnosed bugs and escalated issues to the appropriate teamsPrioritized issues and kept resolutions on scheduleCommunicated clearly and concisely to customers, developers, and company employeesTranslated technical documentation into practical step-by-step user guidesTrained the support staff on how to use the help desk, website, databases, and SalesforceGathered and documented user experience feedback details for future website improvementsTroubleshot interdepartmentally with support, development, metadata, and marketing teamsOrganized bug and improvement reports using Microsoft Office, Smartsheet, and JIRA

New York, New York

Executed a URL tracking strategy for campaigns that replaced antiquated print methods and caused the department to save $19,700 the following yearCoordinated with ten marketing teams and executed four campaigns per team simultaneouslyConducted A/B testing with segmented data for targeted newsletters and email blastsMeasured the success rate of buzzwords, call-to-actions, and subject lines across all national sales territoriesManaged timelines with marketers, editors, designers, copyeditors, and vendors to create flexible yet efficient production schedules

Port Washington, New York

Search Engine Optimization for all bio-pharmaceutical content pages. Dissecting and organizing sophisticated content into digestible, efficient meta-descriptions. Deciphering market segments to improve site navigation and customer experience. Working with Web Development and Marketing teams to migrate content onto a new site. Preparing bio-pharm content for updated site and eCommerce. Learning how to better the user interface and experience to increase sales.

Binghamton University

Wrote articles weekly on students, faculty and events on Binghamton University campus. Attended weekly workshops to receive and give constructive criticism with editors and peer writers.

Binghamton, New York

Advertising events and services on the University campus. Using social media and flyer production to catch student attention. Created the first weekly email newsletter for entire Harpur College.

Department Of Sanitation

Maximized the efficiency of vehicle equipment usage. Provided the dissemination of recycling information to Town of Hempstead residents.

Department Of Sanitation, Norman J. Levy Park

Gave Town of Hempstead residents nature preserve jitney and kayak ecological tours. Explained recycling programs and methods to patrons.

Master Of Science In Education, Higher Education Leadership & Policy Studies

Bachelor Of Arts - Ba, English Literature & Rhetoric

Activities and Societies: Binghamton TV, Student Association Programming Board, Women's Student Union, Women's Club Rugby