Francesca Page-Smith Email & Phone Number

Waddesdon Manor

Responsible for strategic leadership of Visitor Experience and Operations at one of the most significant Treasure Houses and Gardens in the charity’s portfolio. Successful delivery of operational work streams: Visitor Experience, Audience Development, Travel Trade and Groups, Box Office and Ticketing, Membership growth, Security and Collection Care and Volunteering and Participation.• Leadership, performance and development of cir. 60 staff and 350 volunteers, across a complex… Show more Responsible for strategic leadership of Visitor Experience and Operations at one of the most significant Treasure Houses and Gardens in the charity’s portfolio. Successful delivery of operational work streams: Visitor Experience, Audience Development, Travel Trade and Groups, Box Office and Ticketing, Membership growth, Security and Collection Care and Volunteering and Participation.• Leadership, performance and development of cir. 60 staff and 350 volunteers, across a complex and multi-disciplinary team• Experience and aptitude for leading large, complex, interdisciplinary, high-performing teams to deliver progressive change• Strategic lead on department training development plan, devising training courses, delivering workshops, and creating talent pipeline projects to upskill and progress entry level staff• An influential communicator able to generate enthusiasm, lead and motivate• Shaping the strategic planning and defining the strategy for managing on-site visitor experience• Delivery of world class visitor journey across all touchpoints• Achieved operational excellence through operations modelling and volunteering expansion• Skilled in developing long-term strategic visions paired with nuanced organizational design to take ideas through to implementation• Planning and delivery of strategic ambition, experience enhancing projects• Business continuity and crisis management planning and co-ordination• Driving visitor giving through memberships, donations, gift aid and implementation of contactless donation points• Leading for innovation and creativity in interpretation and programming • Development of omnichannel integration and centralized ‘contact centre’ – developing complex ticketing systems and shaping the end-to-end visitor journey• Acting as incident controller and providing the first line of security to visitors, staff, collection and the building• An energetic advocate for widening access, cultural engagement and participation Show less

Waddesdon Manor

Waddesdon Manor, Buckinghamshire

This role provided the operational and developmental lead on interpretation and visitor engagement throughout the property including a cross-departmental collaborative lead on a property wide programme of events, walks, talks and tours.• Responsible for line management of in excess of 200 volunteers across differing disciplines• Management and coordination of security and emergency evacuation within the collection, including line management of house based security staff… Show more This role provided the operational and developmental lead on interpretation and visitor engagement throughout the property including a cross-departmental collaborative lead on a property wide programme of events, walks, talks and tours.• Responsible for line management of in excess of 200 volunteers across differing disciplines• Management and coordination of security and emergency evacuation within the collection, including line management of house based security staff. • Operational management of house, including house staff/volunteer line management, visitor experience, house and collection interpretation and promoting preventative conservation. • Visitor focused management of exhibitions, including satellite venue and line management of seasonal staff. • Member of disaster management committee. Show less

Waddesdon Manor, Buckinghamshire

Waddesdon Manor was built by Baron Ferdinand de Rothschild between 1874 and 1885 to display his outstanding collection of arts and to entertain the fashionable world. Opened to the public in 1957, it's managed by The Rothschild Foundation, a family charitable trust, on behalf of the National Trust. This position bridged the Visitor Services and Collections departments, with especial focus on visitor experience through a programme of interpretation and engagement, whilst contributing to… Show more Waddesdon Manor was built by Baron Ferdinand de Rothschild between 1874 and 1885 to display his outstanding collection of arts and to entertain the fashionable world. Opened to the public in 1957, it's managed by The Rothschild Foundation, a family charitable trust, on behalf of the National Trust. This position bridged the Visitor Services and Collections departments, with especial focus on visitor experience through a programme of interpretation and engagement, whilst contributing to the operational management of a heritage site with in excess of 400,000 visitors. This role was tasked with managing separate teams of volunteers across different platforms, including visitor engagement and interpretation, marketing and evaluation, conservation and fundraising; providing the visitor focused lead on house interpretation and engagement, including multi-media handsets, room interpretation, group tours, as well as guide led presentations and talks; daily management of the visitor experience within the House; management and development of conservation raffle team to maximize site profitability and to ensure public support of conservation initiative; being sole lead for operational management of satellite exhibition venue and seasonal staff line management. Also part of core disaster management and emergency salvage team, providing lead coordination in large-scale emergencies. Show less

Stowe House, Buckinghamshire

Stowe House is a Grade I listed 18th century country house located in Stowe, Buckinghamshire. Once the ducal pleasure palace of the Temple-Grenville family, it is now the home of Stowe School, and is owned by the Stowe House Preservation Trust, undergoing a major restoration project, supported and partially funded by the Heritage Lottery Fund. This role acted as line management for Visitor Services Assistants and over 80 volunteers in differing roles as well as acting as daily duty… Show more Stowe House is a Grade I listed 18th century country house located in Stowe, Buckinghamshire. Once the ducal pleasure palace of the Temple-Grenville family, it is now the home of Stowe School, and is owned by the Stowe House Preservation Trust, undergoing a major restoration project, supported and partially funded by the Heritage Lottery Fund. This role acted as line management for Visitor Services Assistants and over 80 volunteers in differing roles as well as acting as daily duty manager. The main responsibilities for this post included; opening and closing the House daily to the public, and facilitating and ensuring an excellent visitor experience. Responsible for interviewing, inducting and training all new volunteers, as well as supporting and managing existing members of the team. The post was also responsible for; programming events, coordinating group bookings, promoting preventative conservation and all daily financial and retail management. Show less

Stowe, Buckingham, United Kingdom

Responsible for delivery of comprehensive visitor engagement programme, private tours and educational events.

Buckingham

Legal Research Assistant for Professor Bob Watt in a research programme commissioned by the Electoral Commission to recommend reform of the UK's ageing electoral law. The position included researching, collating, indexing and paginating reports and legislation and afforded an invitation to the Law Commission's Review of Electoral Law Conference 2012.

Master’S Degree, (Llm) Law, First

Activities and Societies: Graduate Law Society; Peterhouse Graduate Society Peterhouse College Comparative Family Law and Policy (.

Master’S Degree, The Art Market And The History Of Collecting

The MA in the Art Market and the History of Collecting is offered by the University of Buckingham and the National Gallery in association.

Llm By Research, Law, First

Activities and Societies: University of Buckingham Alumni University of Buckingham Law Society Dissertation: Safeguarding the Consent.

Llb (Hons), Law, First

Activities and Societies: Articles published in issues 1 & 2 of the University of Buckingham Law Society Newsletter (VOX) concerning.

A Levels