I am in charge of sales and marketing and supervise the digital strategy, maintain the relation with online travel agencies and corporate clients.- Supervise and edit website content- Issuing Newsletters- Coordinate photo shoots and virtual tours- Curate and supervise content for social media - Meet guests and deal with special requests and complaints- Prepare and propose annual budget;- Cooperate with the company management - Set and control budgets and optimise expenses where possible, ensuring the achievement of profit;- Define short, medium and long-term business strategies and pricing- Seek out opportunities for expansion and growth by developing new business relationships, suggesting and validating changes and implementing best practices- Lead in the marketing and sales process and ensure that the relations with the clients are good and efficientSince February 2021 I am the General Manager of InCentrum, in charge of administration, direction of operation in the properties, supervision of renovations, staff recruiting and motivating, Budget, cost controlling and business plan strategies.

Working closely with F&B Manager; developing, implementing and managing events; organizing weddings, formal dinners and parties; managing banqueting processes and procedures; lialising with clients at a high level; arranging rental material and maintaining relationships with sponsors; maintaining a calendar of long term planning events, supervising and coordinating staff activities; creating menus and wine lists, pricing and printing.

Responsible for running all departments and staff; handling reservations, cancellations and no-shows; proposing strategies to maximize room occupancy levels; carrying out inspections of rooms and services; completing administrative tasks; meeting and greeting customers; carrying out reception duties and supervising on breakfast.

Driving and maximizing the sales and profitability; monitoring and training staff; organizing promotional material; maximizing sales through merchandising; maintaining accurate statistical and financial records; creating outstanding customer service.

Tour Leader:Accomplishing all gusts needing during a group trip; re-confirmation flight tickets; confirming hotels and restaurants reservations; handling all group vouchers; giving all technical information about the tour program; making sure the tour runs smoothly; problem solving, outsanding customer service; organizing and selling additional tours. Resident Manager:Supervising and managing office on site; planning of individual and group trips; organizing events; maintaining relationship with sponsor; maintaining accurate accounting and statistic records, problem solving, supervising rooms assignations; supervising on the trend of hotels and restaurant making sure of the best service for all customers, supervising on the staff, transfers and local tour guides; planning day by day programs for all groups and individual guests in house.