Francesca Perino

Francesca Perino Email and Phone Number

Spa Manager Assistant @ The Longevity Suite
milan, lombardy, italy
Francesca Perino's Location
Milan, Lombardy, Italy, Italy
About Francesca Perino

•Responsible for Guest Service Quality, to meet Guest’s expectations by offering professional and individual human touch to their experience. •Answering and completing customer requests, suggestions and complaints with feedback, direct contact and constant replies. •Friendly and solution-oriented customer-care specialist. •Proactive team-player, adept at collaboration across departments and functions.•Collaborating with the Marketing and Communitation team on the creation of Promotions and Advertising.•A deep and thorough understanding of the luxury industry marketing campaigns and consumer management.•Selling and marketing experience in cosmetics and swimwear retail of different luxury brands.•Good computer literacy and ability to use different online dashboards and booking systems and creativity/design tools.•Analytical and decision-making skills.•Structured and detail-oriented.•Native speaker in Italian. Fluent in French, Spanish and English.

Francesca Perino's Current Company Details
The Longevity Suite

The Longevity Suite

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Spa Manager Assistant
milan, lombardy, italy
Website:
thelongevitysuite.com
Employees:
7
Francesca Perino Work Experience Details
  • The Longevity Suite
    Spa Manager Assistant
    The Longevity Suite Sep 2022 - Present
    Milano
    View
  • W.Academy - Business School
    Docente Universitario
    W.Academy - Business School Apr 2021 - Present
    View
  • Qvc
    Modello Promozionale
    Qvc May 2019 - Present
    Cologno Monzese, Lombardia, Italia
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  • Mandarin Oriental Hotel Group
    Spa Concierge
    Mandarin Oriental Hotel Group Jun 2017 - Aug 2022
    Milano, Italia
    𝐅𝐫𝐨𝐧𝐭-𝐎𝐟𝐟𝐢𝐜𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬•Check-in and Check-out procedures. •Bookings management, appointments planning organization, payment procedures (SpaSoft, PSMS, GiveX).•Guest's care (feedback, e-mail, phone-call), managing delights and complaints, solution-oriented approach. •Retail Sales (cosmetics, niche perfumes, beach-wear).𝐁𝐚𝐜𝐤-𝐎𝐟𝐟𝐢𝐜𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬•Files/Data organization and storage (papers and digital). •Checklist compiling. •Purchase orders and products inventory. •Safe & Sound procedures.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐞 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐅𝐚𝐜𝐞𝐛𝐨𝐨𝐤 / 𝐈𝐧𝐬𝐭𝐚𝐠𝐫𝐚𝐦 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐫𝐞𝐥𝐚𝐭𝐞𝐝 𝐭𝐨 𝐒𝐩𝐚 𝐝𝐢𝐯𝐢𝐬𝐢𝐨𝐧•Strategic content planning / Editorial calendar (monthly). •Targeting.•New ideas recherche and development.•Visual Merchandising.•Content creation.•FB Insights Analysis.𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐝𝐢𝐯𝐢𝐬𝐢𝐨𝐧•Brochure and Advertising. •Location and details set-up (photo-shooting).𝐒𝐩𝐚 𝐂𝐨𝐧𝐜𝐢𝐞𝐫𝐠𝐞 𝐓𝐫𝐚𝐢𝐧𝐞𝐫 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐧𝐞𝐰-𝐨𝐩𝐞𝐧𝐢𝐧𝐠 𝐚𝐭 𝐌𝐚𝐧𝐝𝐚𝐫𝐢𝐧 𝐎𝐫𝐢𝐞𝐧𝐭𝐚𝐥, 𝐋𝐚𝐠𝐨 𝐝𝐢 𝐂𝐨𝐦𝐨•Training on the Mandarin Oriental corporate's philosophy.•Training on the LQA, MOQA, MOHG standards.•Training on the Spa procedures.
    View
  • Crystal Couture Inc.
    Hostess
    Crystal Couture Inc. Feb 2017 - Mar 2017
    Milano, Italia
    •Hostess, PR•Dedicated to welcoming and entertaining guests during launch events
    View

Francesca Perino Education Details

Frequently Asked Questions about Francesca Perino

What company does Francesca Perino work for?

Francesca Perino works for The Longevity Suite

What is Francesca Perino's role at the current company?

Francesca Perino's current role is Spa Manager Assistant.

What schools did Francesca Perino attend?

Francesca Perino attended Libera Università Di Lingue E Comunicazione Iulm, Universit�� Degli Studi Di Torino.

Who are Francesca Perino's colleagues?

Francesca Perino's colleagues are Silvia Teissère, Lucia Gozzi, Margherita Godi, Marilina B., Anjala Testacuzzi, Shehla Baghar, Adriana Floria.

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