Francesca Randle Email & Phone Number

Worked several different systems such as AS400 which is a very complicated system that helps you navigate through the customers service and work orders on all merchandise, as well as LATITUDE which is a sytem that shows you how much a customer owes on their account, how much the interest that is accumulating each month, their credit score, how many times they've been late on payments, and an interest free cash payoff amount. I also managed high call volume with tact and professionalism. I learned how to provide incentive to increase productivity by offering employees awards for best customer service.

Beaumont, Texas

•Effectively managed a high-volume of inbound and outbound customer calls.•Answered a constant flow of customer calls with up to 250 calls in queue per minute.•Addressed and resolved customer product complaints empathetically and professionally.•Gathered and verified all required customer information for tracking purposes.•Defused volatile customer situations calmly and courteously.•Accurately documented, researched and resolved customer service issues

•Greeted customers entering the store to ascertain what each customer wanted or needed.•Described product to customers and accurately explained details and care of merchandise.•Earned management trust by serving as key holder, responsibly opening and closing store.•Politely assisted customers in person and via telephone.•Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.•Bagged, boxed or gift-wrapped sold merchandise per customer's request.•Assisted customers with food selection, inquiries and order customization requests.•Scored in top 10% of employees in successful resolution of issues•Replenished supplies, bags and other materials at each cash wrap.