Francesca Ronchetti Email and Phone Number
Francesca Ronchetti work email
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Francesca Ronchetti personal email
Always passionate about strategy, development and people. I’m a Customer-focused, empathic and team builder.I always try to catch up each single insight to create a customer experience and spread it. I believe that is a must create a tailor-made experience for people, but also molding people to live the experience
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Customer Success ManagerSirvis Italia - Connecting HorecaMilan, It
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Customer Success ManagerSirvis Italia - Connecting Horeca Sep 2024 - PresentMilano, Lombardia, ItaliaEnhance customer experience across all channels and contact points, ensuring best in class service level boosting digital transformation process. *Omnichannel Strategy Oversight**Route-to-Market optimization**Customer Value Creation* -
B2B Digital Acquisition ManagerCoca-Cola Hbc Sep 2022 - Nov 2024WhereverDrive global strategy for mass digital acquisition of customer base on digital channels to ensure competitive advantage in eB2B and best-in-class omni-channel customer experience -
Sales Service ManagerCoca-Cola Hellenic Bottling Company Jan 2018 - Sep 2022ItalyEnlarging sales service habit; from the estimate process to incentive scheme tracking, while maintain customer centricity responsibility in Customer Care side• Demand planning review• Sales support reporting• Sales incentive scheme management• Financial & Volume Customer Plan cycle responsibility
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Customer Care ManagerCoca-Cola Hellenic Bottling Company May 2017 - Dec 2017Milan Area, ItalyStill working on loyal customer; exploring the phone selling approach to module and redefine Teleselling perception, from seller to business partner • Customer Service empowerment• Telemarketing management – product proposal/order mix management
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Sales Customer Service ManagerCoca-Cola Hbc Dec 2014 - Apr 2017Milano, Lombardia, ItaliaProfessional responsible for providing outstanding customer services by leading and motivating their team and developing loyalty programs to increase customer satisfaction and company revenues as well.
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Customer Service LeadCoca-Cola Hellenic Bottling Company Feb 2010 - Nov 2014Campogalliano, Emilia Romagna, ItaliaProviding guidance to team members by acting as a center of competence on process, system and procedures that affect our customers with a clear vision to raise their experience and relationship with our Company
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Crm - Iom SpecialistCoca-Cola Hbc Nov 2007 - Jan 2010Sofia, Sofia, BulgariaSpecialist on Customer Relationship Management (CRM) SAP technology to improve E2E order process maximising efficiency and customer caring
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Customer Care SpecialistCoca-Cola Hbc Nov 2005 - Oct 2007Campogalliano, Emilia Romagna, ItaliaFocus on maximise customer satisfaction by analysing complaints and performing the right corrective actions. Collaborate within the team to provide the best customer service while improving business performances.
Francesca Ronchetti Skills
Francesca Ronchetti Education Details
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Comunication -
Liceo Scientifico A.TassoniTheoretical And Mathematical Physics + Natural Sciences
Frequently Asked Questions about Francesca Ronchetti
What company does Francesca Ronchetti work for?
Francesca Ronchetti works for Sirvis Italia - Connecting Horeca
What is Francesca Ronchetti's role at the current company?
Francesca Ronchetti's current role is Customer Success Manager.
What is Francesca Ronchetti's email address?
Francesca Ronchetti's email address is fr****@****nic.com
What schools did Francesca Ronchetti attend?
Francesca Ronchetti attended Università Di Bologna, Liceo Scientifico A.tassoni.
What are some of Francesca Ronchetti's interests?
Francesca Ronchetti has interest in Social Services.
What skills is Francesca Ronchetti known for?
Francesca Ronchetti has skills like Management, Customer Service, Team Leadership, Sales Management, Leadership, Project Management, Forecasting, Business Planning, Business Plan, Change Management, Sales.
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