Francesca Serci Email & Phone Number

Cagliari, It

London, England, United Kingdom

Province Of Cagliari, Sardinia, Italy

Antwerp, Flemish Region, Belgium

London, United Kingdom

- Proactive market sales identifying new clients and opportunities - Organizing Site Inspections ad Fam Trips - Building, developing and strengthening long standing relationships with existing, new and potential customers, both and corporate and leisure - Representing Hotels in various events and exhibition events - Conducting daily sales calls and arranging site inspection trips to hotels by corporate and leisure clients. - Executing and supporting the operational aspects of business booked (e.g. generating proposal, writing contracts, customer correspondence) - Supporting hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience - Working closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels - Closely following up on all business leads within a 24 hour response time line to clients - Attending all department and hotel meetings as necessary - Acquiring and developing new business accounts and preparing sales proposals for clients

Tower Hotel, St Katharine'S Way, St Katharine'S & Wapping, London E1W 1Ld

The role of the sales Manager is to develop, manage and nurture long standing relationships with existing, new and potential customers, both individual and corporate. The role is technologically enabled to deliver a virtual yet distinct and personalised customer experience. The SM connects and builds relationships with individuals, companies and agents to encourage them to book directly with the hotel. The SM is the primary point of contact for all customers with whom they have a relationship; they will own the Customer Journey from prior to arrival and during their stay to post their visit.Prior to the guest visit: the SM identifies the needs of the customer/company, deals with any requirements that the customer may have and up­sell or cross­sell where appropriate.During the guest visit: the SM is the main point of reference for the guest and will effectively refer guests to and liaise with relevant operational colleagues where applicable to meet the guest needs.Post the guest visit: in order to promote a prolonged and trust­ based relationship, the SM contacts customers to identify satisfaction and sentiment, capture feedback, deals with and resolves any outstanding issues and obtains information that may improve service delivery for future visits.

Londra, Regno Unito

- Responsible for ensuring that Kronos is updated- Ensure show rooms are available and ready for sales and site visit- Monthly Company statistic and Head Offoce reporting- Maintaining master list of Corporate Accounts and TA- Rate loading for Corporate Accounts through Distribution Services- Maintaining and following up with RFP annual process- Ensuring websites are updated with correct informations and photos- Uusing Sales Force for mailing by market segment- Eensuring expenses are submitted on time for the department- Ensure all collatoral and stationary are stocked- Co-ordinates corporate gifts for special events- Ensure hotel imagery is updated and correct- Assist with Site Inspections- Assist with Fam Trips - Champion the hotel website within the brand website and ensure all content is updated and correct- Review hotel-specific internet contact- Support Marketing with images and updates- Ensure brochures and posters throughout the hotel are correct and up to date

44 Grosvenor Square, London W1K 2Hp

- Assume responsibility for the day to day running the Reception desk, team and all policies/procedures- Liaise with and assist Housekeeping with preparing rooms with special requests- Monitor Reception staff activities to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure- Monitor and develop Receptionists to ensure set standards and procedures are adhered to- Identify and act upon opportunities to increase revenue through upselling room packages and cross-selling to other departments (F&B)- To participate in team communication through operational meetings and hand overs- Maintain effective communication with Guest Relations Manager, Duty Managers and FOM to discuss and highlight Front Office issues- To ensure Front Desk teams maintain accurate shift reports and ensure that OPERA has information logged in relation to guest preferences- To project a positive hotel image in Front Office presentations and community activities- Maintain accurate and up to date training records- Ensure current Reception staff are trained correctly using approved methods and maintaining set M&C policies and procedures- Maintain daily Pay Masters in accordance with FO policy- Ensure all complaints are handled professionally and in accordance with set procedures- Inspect frequently for cleanliness, the Lobby, the Reception and the Back Office- Be aware of Hotel overbooking levels for current and future dates knowing the exact position for the day and liaise with Reservations and Duty Managers in relations to potential book outs- Create and maintain a close working relationship with the Reservations Team. Ensure communication is constant- Any special duties or roles delegated by the DM, AFOM or FOM

44 Grosvenor Square, London W1K 2Hp

- Greet guests courteously upon arrival- Advise all guests of their room numbers- Promotes next destination sales upon check in- Escorts guest to room and explains fixtures when required- Promotes in-house services and facilities, including active upselling- Keep an accurate room status at all times- Handle complaints efficiently and promptly- Actively participates in group/crew rooming- Handle guests needs, inquiries and requests- Ensure that all pertinent information is recorded on registration card- Reports daily activity on log book including maintenance issues- Maintains good employee relations- Makes new guest keys as required- Follow all policies and procedures regarding payment and float handling- Assist in other Front Office departments as required- Complies with hotel's Health, Safety and Hygiene policy- Attend and participate in training and meetings as required- Performs related duties and special projects as assigned

Via Capri, 49/B, Arbatax, Sardegna

Front Office, utilizzo del programma alberghiero Hotel Cube, Responsabilità di cassa, emissione di ricevute e fatture fiscali, check in, check out, registrazione dei clienti, disbrigo pratiche in arrivo e in partenza, assegnazioni camere

Buenos Aires

Traduttrice spagnolo-italiano, AIRE, accoglienza,segreteria

Via Ustica, 13 Capoterra, Cagliari

Front Office, Back Office, utilizzo del programma alberghiero Hotel ++, archiviazione, emissione di ricevute e fatture fiscali, corrispondenza commerciale con clienti e fornitori, prenotazioni telefoniche, dirette e via posta elettronica, registrazione dei clienti, check in, check out, extranet, vendita delle stanze, disbrigo pratiche in partenza e arrivo.

Specialization, Hotel Revenue Management

Activities and Societies: Hotel Management:Distribution, Revenue and Demand Management Market hospitality services, manage demand.

Diploma In Hospitality Supervision And Leadership, Level 3, Hospitality Administration/Management

Master In Hospitality And Hotel Management

Laurea In Lingue,Culture E Comunicazione Internazionale, Specializzata In Lingua E Cultura Spagnola, Linguistics

Master'S Degree, Language Interpretation And Translation

Licenciatura, Idiomas