Francesca Sippitt Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

● Oversaw and coordinate the efficient delivery of administrative and support services for the home schooling program.● Led the implementation of new administrative systems, processes.● Managed complex and sensitive inquiries, developing a robust escalation process to enhance response times.● Collected, analysed, and collated data to produce comprehensive reports and recommendations.● Established strong working relationships with internal and external stakeholders, including… Show more ● Oversaw and coordinate the efficient delivery of administrative and support services for the home schooling program.● Led the implementation of new administrative systems, processes.● Managed complex and sensitive inquiries, developing a robust escalation process to enhance response times.● Collected, analysed, and collated data to produce comprehensive reports and recommendations.● Established strong working relationships with internal and external stakeholders, including government and non-government organisations, educational associations, teachers, parents, and students, ensuring professional representation of NESA in all interactions.● Led, mentored, and developed a team of 17-21 administrative officers, providing ongoing guidance.● Exercised independent decision-making within established parameters and contributed to strategic planning and policy development. Show less

Sydney, New South Wales, Australia

● Provided administrative support to the home schooling unit, in line with NESA policies. ● Resolved complex inquiries and escalations.● Supervised a team of five Administrative Officers, offering guidance, mentorship, and support. ● Designed administrative systems and processes.● Managed records and databases, and safekeeping confidential information. ● Analysed data to prepare detailed reports and made recommendations for improving efficiency, cost management, and service… Show more ● Provided administrative support to the home schooling unit, in line with NESA policies. ● Resolved complex inquiries and escalations.● Supervised a team of five Administrative Officers, offering guidance, mentorship, and support. ● Designed administrative systems and processes.● Managed records and databases, and safekeeping confidential information. ● Analysed data to prepare detailed reports and made recommendations for improving efficiency, cost management, and service delivery.● Collaborated with internal and external stakeholders, managing projects.● Managed resources to meet demands and priorities.● Used technology such as MS Office Suite.● Identified operational barriers and proactively adapted strategies to improve outcomes, demonstrating resilience and adaptability in a fast-paced, dynamic environment. Show less

Sydney Cbd, New South Wales, Australia

● Collaborated with the Project Officer and Senior IT Developer to optimise office systems, procedures, and workflows.● Worked with online testing environments to perform functional evaluations, resolve technical issues, and provide quality assurance.● Conducted research and analysis, preparing reports that supported informed decision-making and project planning.● Addressed complex inquiries and issues.● Communicated with both internal and external stakeholders. ● Led an… Show more ● Collaborated with the Project Officer and Senior IT Developer to optimise office systems, procedures, and workflows.● Worked with online testing environments to perform functional evaluations, resolve technical issues, and provide quality assurance.● Conducted research and analysis, preparing reports that supported informed decision-making and project planning.● Addressed complex inquiries and issues.● Communicated with both internal and external stakeholders. ● Led an 8-person project team, and provided comprehensive training to new hires, covering all role-specific responsibilities. Show less

Sydney, New South Wales, Australia

● Processed high volumes of documents for clients.● Assisted with handling phone inquiries, supporting the broader administrative team.● Worked towards achieving KPIs and meeting service-level agreements (SLAs).

Sydney, Australia

● Managed a high volume of inquiry calls, averaging 40-60 calls per day.● Maintained accurate and up-to-date customer records in the database.● Facilitated communication between internal and external stakeholders, providing customer-focused service.

London, United Kingdom

Eastbourne

Hertfordshire

Hertfordshire

Bachelor’S Degree, Sport And Exercise Science

Activities and Societies: Dance Squad Course Representative

A-Levels, Btec Sport And Exercise Science, Psychology And Extended Project Qualification., Distinction* Distinction*, D And C

High School, Gcse'S, 9 A-C