Francesca Tebbutt Email & Phone Number

London, England, United Kingdom

·To process customer purchase orders upon receipt, accurately and in a timely manner·Daily coordination of all customer-facing activities related to order management, including follow-up and resolution·Identify any escalated or expedited orders in the system that require special handling and address these on a daily basis·Coordinates with other internal.

London, England, United Kingdom

London, United Kingdom

• Ensure the Brands and Suppliers are aware of, understand and implement best practice which affects the supply chain
• Advise B&M and Suppliers on Quality and Delivery standards
• Successfully onboarding new suppliers alongside the Sourcing Team
• Driving supplier meetings to ensure standards in service are being adhered to and developing plans for improvement where they are not
• Prepare and send communication on supplier-related issues, both to individual and groups of suppliers
• Maintaining and publishing the Arcadia Supplier Handbook, and approve content of other group handbooks and supplier procedures

London, United Kingdom

Responsible for the handling of supplier orders during/after a deal has run on site.Work closely with the internal customer support team to handle any issues for a particular supplier.Work alongside the Sales Team to understand a particular supplier and their business profile.Handling any issues or queries that might be relevant to that supplier/deal as.

Derby, United Kingdom

• A customer service multi-skilled role, dealing with customers and merchants/suppliers both via email and on the phone
• Liaising with customers and merchants to ensure all delivery queries are resolved
• Communicating with merchants/suppliers regarding any issues they are facing and working with all necessary departments to ensure these issues are resolved in a timely manner.
• Working alongside Head of Customer Services to develop the Wowcher Direct department and staff
• Taking on a supervisor role to deal with escalated complaints
• Training new members of the team in all aspects of the job.

Derby, United Kingdom

• Dealing with customer queries in an efficient manner using customer service standards, while using computer systems
• Reaching and exceeding targets set by the Department for Work and Pensions, or by the Contact Centre directory.
• Listening to the needs of the customer in order to successfully take their claim to benefit.

Lincoln, United Kingdom

• Primarily an inbound telephony role
• Working with and inputting confidential information on to computer systems whilst adhering to the Data Protection Act.
• Working to tight deadlines
• Information sharing between colleagues
• Meeting monthly personal and team targets introduced by Customer Service Manager and LCC directorate.

Orlando, Florida Area

• A guest relations role at the Walt Disney World Company which involved a high level of guest interactions
• Main duties were keeping the park clean and presentable and helping guests with all enquiries
• Worked in an efficient, effective and flexible manner in order to complete all tasks and assignments set out for the day
• Working with little to no supervision and using own initiative to give the best customer service to guests of all ages

Bachelor’S Degree, American/United States Studies/Civilization

Activities and Societies: Faculty Rep, Secretary of American Studies Society, Co-Host of the American Dream Team for Siren FMA.

A Level, A Levels In English Literature, History And Law

High School, Gcses