Francesca Twiselton Email & Phone Number

Uxbridge, London

Worked as an E-commerce Manager for an independent award winning snow sports retailer. Primarily responsible for overseeing 50% of the overall business sales. Managed multiple online retail platforms and lead a small operations team to fulfil ecommerce sales globally.

Milton Keynes, United Kingdom

A temporary position in senior management, reporting to the Event Manager and regularly acting as Duty Manager within the 304 bedroom hotel surrounding the MK Dons UEFA Stadium.Responsible for an operational team of over 90 staff members;Organising and executing small and large events across 19 event spaces with verifying levels of complexity at a fast pace

La Plagne, France

The fast paced role included offering administration assistance; updating and implementing new financial systems; creating budget control strategies; bookkeeping & cash and expenses control; maintaining marketing platforms and social media to increase sales; creating training manuals & materials and overseeing the recruitment & secondment processes, including Visa applications. As well as managing the UK office by preforming admin tasks such as booking travel and accommodation, diary management and overseeing all courier deliveries and pick-ups.

La Plagne, France

Originally employed as a Chalet Host in the French Alps and quickly promoted to Chalet Manager, to ensure excellent guest experience was upheld.

The Flying Boat Club

Responsible for operating a private members only bar & restaurant with a small highly motivated team. Working closely with the Executive and Head Chefs to source premium quality products from local business to ensure they consistently delivered a high standard of product and service, from natural habitat to plate.

Tresco Island Events

Due to a lack of events on the Island, I was asked to independently deliver from conception through to execution, unique bespoke events to meet clients’ briefs, from pop-up cocktail bars to large marquee weddings and private events held within the cottages of our prestigious Timesharers. I also created and executed several pilot events which have become new traditions to the Isles of Scilly

The Island Office

As a reservationist for the private Island of Tresco, I sold and coordinated holiday packages for 100 luxury cottages including the organisation of all the guests (and staff) Travel and Transfer itineraries and coordinated with other departments by ensuring meticulous requests were seamlessly provided

The Flying Boat Club / Ruin Beach Cafe / The New Inn

This was a multi role position, that meant I would support all three restaurants on the Island when they need additional support, however I was mainly posted at the Flying Boat Club

Villaroger, Le Pre, France

Working within a small team for a luxury four star chalet, responsibilities included ensuring excellent guest experience; assisting with admin and diary management; maintaining cleanliness on a daily basis; assisting the chef and coordinating transfers and driving guests between resorts and airports.

Havant Goes Greener

Working in Partnership with Friends of the Earth and Transition Town Networks to support Local Business trying to promote environmental awareness.

Ba(Hons) Arts And Events Management, Arts & Events Management

Nvq L2 Certificate (Cty & Guilds), Food And Beverage Management

Nvq L2 Certificate (City & Guilds), Customer Services