Responsible for: - User research: Interviews with Minuba's customers.- Conceptualization of ideas, prototyping- Usability tests, A/B Testing.

Responsible for: - User research: Interviews and survey based on make!mpact's target audience- Business strategies- Conceptualization of ideas and prototypes- Usability tests

Responsible for:- Agile project management using Scrum- Planning and structuring the projects for the designers and developers- Align the team around a cohesive product roadmap.- Overall responsible for UX/UI and Service Design

Responsible for: Supervising residents, administrative and practical tasks, setting up meetings/social events, taking calls and helping residents with problems and questions, etc. Output: Providing a good service, taking independent decisions, interacting with different types of people.

Responsible for: Coordination of workshops/events, setting up, clearing up and practical assistance for meetings and customer events, as well as handling various IT tasks relating to the IFF website, including publishing reports and scenarios.Output: To be responsible and perform practical tasks in the office that make everyday life easier for staff, to provide a good service and ensure that customers leave with a good overall experience and to take independent decisions.