Experienced Business Process Analyst with a demonstrated history of process mapping, reengineering, implementation and improvement within different industries and complex environments. My main skills include requirements gathering, facilitating workshops and developing AS-IS and TO-BE maps, gap analysis, with a focus on operational / data management / customer experience needs.I am confident discussing complex matters in simple terms with all levels of stakeholders and pride myself on the efficiencies and automation I have achieved on process improvement projects that I have led.Other areas of knowledge include Change Management, Financial Accounting, HR processes, and a Bachelor's Degree in Accounting and Finance from The University of Birmingham.