Francesca Cardenas Email & Phone Number

United States

In my role as a Shift Lead at Cycle Gear, I am entrusted with providing exceptional customer service and ensuring the overall success of the store. Leveraging my passion for motorcycles, I actively engage with customers to assist them in finding the perfect gear for their riding needs. With a keen understanding of customers’ preferences and safety requirements, I offer personalized recommendations and guidance on suitable motorcycle gear, enhancing their shopping experience.As a Shift Lead, I take on a leadership role in the store, overseeing and mentoring team members to ensure smooth operations during shifts. I am responsible for managing inventory, including stock replenishment and conducting regular audits, to ensure product availability and optimize sales opportunities. Additionally, I collaborate with management to implement sales strategies and meet performance targets, actively contributing to the store’s success.Handling customer inquiries, concerns, and escalated issues is a key aspect of my role. I strive to resolve issues effectively and promptly, maintaining customer satisfaction and loyalty. Moreover, I prioritize maintaining a clean, organized, and safe work environment in compliance with company policies and procedures, fostering a positive and welcoming atmosphere for both customers and colleagues.

At Phare Technologies, I serve as Business Analyst with a global dimension. I’ve had the opportunity to travel to Europe. During this trip, I provided essential support at an international convention, gaining valuable experience in cross-cultural collaboration. This international exposure has enriched my ability to work effectively with diverse stakeholders, contributing to our global initiatives. My role allows me to use my insightful data analysis, supporting our company’s endeavors both locally and internationally.