Francesca Correa Email & Phone Number

United States

I managed a portfolio of enterprise IT projects, closing ~60 projects in FY 2023 alone. My services stretch across a wide variety of technical initiatives, including installations, upgrades, office transitions, data centers, email migrations, and more. To keep all parties on track, I create and implement detailed project plans that outline timelines, budgets, and priorities. I’ve led project teams of up to ~20 engineers and technicians (remote and onsite). Selected Achievements: ­ Completed a $700K Verizon Wireless project for deploying network/components for gaming bays at 900+ retail stores. Met aggressive holiday deadline, leveraging data-driven technologies to optimize project execution.­ Recognized as the top biller on the team for FY 2019. ­ Completed a project for New York Life (NYL) to deploy peripherals for 1,800 office locations in 35 buildings across the U.S., which enabled NYL to keep in alignment with its return-to-work deadline.

I handled 30-50 engineering support requests each week, supporting enterprise and federal government clients like Northrop Grumman. I helped keep IT operations running at peak efficiency, including customer service centers, technical support services, and executive management teams. I worked consistently with project managers and senior engineers to troubleshoot issues with ethernet and other critical network systems.

Ashburn, Virginia, United States

I provided technical support for retail VoIP services, helping clients in a broad range of sectors including enterprise, government, and small/medium business. I also coordinated implementation of all Verizon VoIP products and holped complete VoIP design verification calls. I was crucial to keeping all stakeholders in the chain of technology services on track and in alignment with customer needs, including responding to escalated customer concerns.